Pharma Accounts & Customer Success Lead

• Manage 40–70 customer accounts, serving as the primary point of contact for orders, inquiries, and issue resolution.
• Build and maintain customer relationships through regular communication, site visits, and coordination with sales representatives to identify needs and upsell opportunities.
• Partner with internal teams (Sales, Service Centers, Distribution, Quality, Clinical, Regulatory, Legal, Finance) and external vendors to ensure smooth logistics, product availability, compliance, and customer satisfaction.
• Oversee account setup, database management, updates, and flawless rollout of new accounts.
• Monitor and analyze customer usage, trends, and revenue to recommend adjustments in par levels and support business growth.
• Coordinate preventive maintenance schedules, urgent delivery programs, and complaint investigations.
• Handle invoicing, purchase orders, financial contracts, returns, and credits.
• Provide product knowledge, training support, and assistance to customers and internal staff.
• Perform administrative and special project duties including reporting, scheduling, and general office support.

Requirements High School Diploma required; higher level degree preferred. 2 years’ experience in a pharmaceutical environment Experience working with computer-based enterprise systems and strong process-oriented thinking Proven decision-making skills with the ability to prioritize effectively Excellent written and verbal communication skills Proficiency in Microsoft Office programs, including Excel, Word, and PowerPoint Strong attention to detail with the ability to work both independently and in a team environment Demonstrated ability to collaborate effectively across multiple functional areas Preferred: Pharmaceutical call center experience ATS Optimization Keywords Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings. Hard Skills database management invoicing purchase orders financial contracts customer account management trend analysis preventive maintenance scheduling complaint investigation product knowledge training support Soft Skills customer relationship management communication decision-making prioritization attention to detail collaboration independence teamwork Certifications & Qualifications High School Diploma higher level degree #J-18808-Ljbffr Jobtailor