Operations Manager

Under the supervision of the Executive Director, the Operations Manager is responsible for providing administrative support to the Tennessee chapter and as needed in the multi-state territory. This includes management of office/facilities administration, budgeting and accounts/payable, data management, logistical support, local information technology and support for employee onboarding. This position plays a critical collaborative role with chapter department leaders while also providing executive level administrative support for the Executive Director. Occasional evening and weekend work is required, as is the ability to travel throughout the chapter. This position is based out of the Nashville, Tennessee office. Responsibilities Efficiently manage operations and administrative systems, staff, equipment, IT needs and space in the assigned chapter/community area to ensure smooth operations and workflow, including: Implementation and management of all office leases including support equipment leasing/purchasing and managing relocations, as needed Point person for vendor negotiations, infrastructure procurements, vendor management and maintenance of all office equipment Implement overall IT and phone system strategy as promulgated by the Home Office; coordinate with Home Office IT department to ensure adequate onsite IT/phone equipment is available for staff and volunteers Chapter liaison for all contract review, signing and management (vendors, grants, foundations, etc.) Work with the Human Resource Manager for the Region to ensure Chapter and Association onboarding procedures and IT/office set-up are consistently implemented Oversee general office operations, including calls, as needed, office visitors, processing daily mail, management of outgoing mail, customer service/donor support, and oversight of administrative projects Track, order, and maintain general office supplies and literature Management of office administrative volunteers, including training, maintaining schedules, and oversight of daily/weekly task assignments Stay up-to-date on home office procedures to ensure compliance with any relevant Association policies and procedures; adjust accordingly Support administrative and logistical aspects of development initiatives including coordination of mailings such as Team Captain packets, Tennessee Chapter challenge incentives, and other chapter-wide donor communications Manage logistical tasks related to Walk to End Alzheimer’s including scheduling of U-Hauls, overnight shipping, in‑kind donation requests, and coordination of event security In coordination with chapter Program and Development leaders, implement processes to manage data across the chapter including but not limited to: Chapter-based data entry within all databases: ie. Luminate, Team Approach, Personify. This includes event/program tracking, coding, registrations, attendance, donation processing, data input and systems enhancement implementations Chapter-based data reporting/outputs from all databases including data manipulation in Excel to ensure all departments have information they need to effectively manage work Support and execute effective financial and data management processes including: Accounts payable/receivable processing, event support and security for all cash handling Provision of customer service to staff and donors as related to donations received and invoices/checks processed Budget creation and monitoring for assigned budget areas Oversight for each office in addition to local execution of daily mail processing As assigned, serve as key contact for financial reporting for private/foundation grants, and government grant submissions and reporting Coordinate invoicing for cross-regional Walk to End Alzheimer’s expenses related to event production, printing, and incentives Assist development staff with tracking overdue sponsorships and supporting sponsor documentation needs including certificates of insurance (COIs) Provide administrative support to the Executive Director by scheduling appointments, making meeting arrangements, preparing meeting materials and summaries, making travel arrangements, and other tasks as requested. Provide meeting support to the management team within the chapter including staff meetings, board meetings, departmental retreats, hosting special guests, etc. Attend and support events and programs within the market, as needed Management of special projects for the chapter or region; other duties as assigned Qualifications A bachelor’s degree or equivalent experience (3–5 years progressive experience) Minimum of 1 year experience preferably in a nonprofit environment Knowledge, Skills and Abilities A proficient understanding of data management and analysis Proficiency with Microsoft Suite with ability to learn new software Knowledge of Customer Relationship Management (CRM) databases (e.g. Luminate, Personify) preferred Typing skills with reasonable speed and high accuracy Excellent telephone skills, customer service and problem‑solving skills Excellent communication skills, both verbal and written Self‑starter, independent worker, willing to take initiative, and a strong commitment to working in teams Ability to manage multiple projects and priorities and manage time efficiently Ability to stay focused on tasks consistently Ability to work with great detail and accuracy Work effectively with volunteers, staff, external contacts, and diverse populations. Ability to work occasional weekends and evenings Ability to work in diverse communities and demonstrate inclusion. Ability to occasionally lift 25 lbs. Must possess a valid driver’s license, access to a reliable vehicle, clean driving record, and proof of automobile insurance. Ability to drive to run errands, purchase supplies, pick up orders, etc. Ability to travel occasionally throughout regional territory. Proactive work ethics and drive to meet goals. Title: Operations Manager Position Location: Nashville, Tennessee Full time, non‑exempt based on working a minimum of 37.5 hours per week Position Grade & Compensation: Grade 203 The Alzheimer’s Association’s good faith expectation for the salary range for this role is between $21.90-$27.38 per hour Reports To: Executive Director Reports To: VP, Development The Alzheimer’s Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia. The Alzheimer’s Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment to the fullest extent required by law, including, but not limited to, on the basis of race, color, religion, age, sex, national origin, gender identity, disability status, genetics, protected veteran status, sexual orientation, or any other legally protected characteristic. Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long‑term disability, life insurance, long‑term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing. #J-18808-Ljbffr