Implementation Project Manager

Company Overview Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry. We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we're succeeding! As of early 2026, we are supporting 3500+ schools in 60 countries. Veracross is five product brands in one global tech company Veracross SIS is a one-person, one-record school management platform Magnus Health provides cloud-based Student Health Record (SHR) solutions Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps. Epraise incentivizes student well-being and connects teachers, students, and families. Firefly provides an online learning space for students and teachers Role Summary The Implementation Project Manager is the primary strategic architect and orchestrator of the customer journey for schools transitioning to Veracross school implementations in the Australian market. This role balances rigorous demands, managing 15 to 20 concurrent deployments at any given time. You will balance project logistics with high-level stakeholder management, ensuring that both the school's leadership and the internal Veracross technical teams are aligned. You will serve as an \"Internal Champion\" for the region, translating Australian market needs into successful software deployments. Your responsibilities include providing oversight of implementation progress, managing school stakeholder relationships, and ensuring alignment between school leadership and Veracross technical teams through monthly or fortnightly strategic reviews. Success means balancing competing priorities while maintaining high-quality delivery and sustained stakeholder alignment. Reporting to: Director of Implementations, APAC Core Responsibilities 1. Project Leadership & Strategic Delivery End-to-End Orchestration: Develop, coordinate, and track comprehensive implementation plans and resource schedules to ensure high-quality, on-time delivery. Strategic Kickoffs: Lead implementation kickoffs to discover school-specific goals, set clear role expectations, and verify project timelines. You may be required to cross-train on some specific module implementations to provide continuity and implementation delivery as needed. Milestone Management: Conduct regular reviews of staffing, timelines, and process expectations, providing schools with absolute clarity on their implementation status. Feedback Integration: Proactively solicit school feedback to ensure stakeholders have the necessary context and confidence as they move through the implementation lifecycle. Risk Tracking & Resolution: Maintain a continuous view of implementation health for each school by tracking risks surfaced by school stakeholders or flagged internally by implementation staff, reviewing open items during periodic strategic project reviews, and driving each risk toward resolution. 2. School Success & Change Management Stakeholder Coordination: Serve as the primary escalation point and relationship owner for assigned schools. Independently manage escalations and challenging conversations with school leadership. Partner with school-based project managers to drive effective change management and clear communication across all school departments, reducing friction and ensuring schools have direct access to leadership support. Accountability: Ensure school personnel are tracking toward their goals by completing required self-paced training and attending live sessions with Veracross experts. Tool Integrity: Own Salesforce project setup and administration for all APAC implementations across all product lines, ensuring consistent project structure and data accuracy. Maintain and update other Veracross project management tools to ensure data accuracy for all assigned accounts. 3. Internal Collaboration & Regional Advocacy Global Team Integration: Collaborate frequently with Implementation Managers, Engineers, and Customer Success Managers to ensure technical assignments remain on schedule. Market Subject Matter Expert & Internal Advocate: Serve as the authoritative internal voice for the Australian education market. Identify and communicate regional nuances, sales notes, and specific trends, school pain points, competitive positioning, and market nuances back to global leadership and the broader team. Internal Championing: Escalate issues requiring management focus and champion how Veracross can better serve the unique needs of Australian educational institutions to inform product development, service improvements, and strategic priorities. Experience within the Australian K-12 education sector, with demonstrated understanding of local operations, regulatory environment, and school leadership dynamics. 5+ years of project management experience, including leading complex SaaS or enterprise software implementations (12-18 months in duration), with demonstrated maturity and authority to conduct strategic conversations with school leadership and independently resolve escalations without director-level intervention. Demonstrated ability to manage 20 to 25 concurrent projects, balancing competing priorities while maintaining high-quality delivery and stakeholder alignment. Broad and thorough knowledge of Veracross products, especially SIS, including functionality and configuration, or proven ability to rapidly develop this knowledge through self-directed learning and collaboration with technical teams. Must understand implementation details sufficiently to provide strategic guidance on timelines, risks, and resource planning. The best tools to get the job done! When you join Veracross, you get a Macbook Pro, a 32-inch monitor, and an adjustable desk and chair for the office. There's also an allowance for your setup at home to ensure you're comfortable working there. Growth opportunities! Veracross is growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows. Work/life balance Management encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone? Parental leave policy As part of Veracross parental leave policy, you're eligible for paid leave as a primary parent and secondary parent when you welcome a new child into your family. This is available after 12 months in a full-time role. Flexibility Veracross offers a flexible working environment, hybrid options (work from home and the office.) Make a difference Our work makes a positive contribution to our schools, their students and their families around the world! Snacks, drinks & coffee Digistorm's (Veracross) Gold Coast HQ offers a coffee machine, snack bar and fully stocked drinks fridge to keep energy levels high! Vege chips, kombucha, almond milk, cookies; you name it, they have it. Culture The Veracross team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. Join some staff for lunchtime surfing or hit up nearby food spots for a burger by the beach. #J-18808-Ljbffr Veracross