Sales and Service Specialist

Job Description

Job Description

The Sales and Service Specialist is responsible for supporting sales activities, delivering exceptional customer service, and maintaining strong relationships with existing and prospective customers. This role serves as a primary point of contact for customer inquiries, product and service information, order processing, sales follow-up, and issue resolution.

The ideal candidate is customer-focused, organized, and results-driven, with strong communication skills and the ability to identify sales opportunities while ensuring a positive customer experience. The Sales and Service Specialist works closely with sales, operations, and other internal departments to meet customer needs, support revenue growth, and maintain high service standards.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 2+ years of experience in sales, customer service, account coordination, or a related role.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Experience with CRM, order management, or ERP systems preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated problem-solving skills and a customer-focused approach.