ServiceNow Asset Management Lead/SME

Your Success is Our Success. Global CI is an award-winning 30-year IT Services company founded on the principles of providing high-quality, value-added technology consulting services. Our vision is to create a better future by improving the lives of the people we serve through emerging technologies. Join us and together we will advance the future of technology services.
Global CI offers competitive compensation and non-salary benefits to all eligible employees.


Job Description

Key Required Skills:

• The Software Asset Management Lead is responsible for assisting SSA with their software asset lifecycle program, ensuring strong governance, regulatory compliance, audit readiness, and cost optimization. This role works with team of technical professionals and partners closely with Infrastructure, Security, Procurement, Finance, and Risk Management to protect enterprise assets and reduce operational and compliance risk
• Experience in managing the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets across the enterprise
• Experience in utilizing ServiceNow Asset Management (SAM PRO) for tracking and managing SW assets.
• Develop and maintain policies, procedures, and standard operating controls to mitigate cybersecurity, endpoint, and physical asset risk.
• Strong verbal and written communications

Position Description:

• Manage the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets across the enterprise.
• Provide leadership and guidance to work provided by a team of technical professionals.
• Ensure accurate inventory reporting, reconciliation, and documentation to support regulatory and financial requirements.
• Identify and recommend automation and tooling enhancements to improve governance and reporting maturity.
• Lead cross-functional initiatives to improve software asset management process maturity.
• Track software entitlements, monitor license usage, and conduct internal audits to ensure compliance and cost-efficiency.
• Perform in-depth data analysis in ServiceNow to provide visibility into software usage and compliance status.
• Compile financial, contractual, and inventory analysis data to support enterprise IT asset lifecycle management.
• Recommend and help enforce SAM policies and procedures to ensure software compliance and mitigate audit risks.
• Respond to internal and external audit requests; investigate licensing discrepancies and resolve compliance issues.
• Support onboarding of new enterprise software titles into ServiceNow SAM Pro, including gathering requirements, conducting stakeholder interviews, and documenting business and technical needs.
• Collect, analyze, and maintain data on software usage, versioning, contract end dates, and license information to ensure accurate asset tracking.
• Assist in developing strategies for software consolidation, licensing compliance, and cost reduction initiatives.
• Analyze business processes, data flows, and operational reporting.

(Basic Qualifications)

• 7+ years of experience with Enterprise-Wide Software Asset Management
• 5+ years of experience with ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations.
• Knowledge of enterprise software licensing, contract management, and asset lifecycle processes.
• Familiarity with asset data normalization, catalog items, workspaces and compliance dashboards.
• Strong analytical skills and attention to detail in data management.

(Required Skills)

• **Selected candidate must be able to obtain and maintain a public trust clearance**
• **Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week**
• **Master's and 5+ years of experience, Bachelor's and 7+ years of experience or 13+ years in lieu of a degree**
• Excellent written and verbal communication skills, problem-solving.
• Proficient in Excel and reporting tools
• Ability to obtain and maintain a Public Trust clearance.

(Desired Skills)

• Experience building and maturing enterprise IT Asset governance programs.
• ITIL certification.
• Governance, audit, or risk certifications.

Benefits include:

• Comprehensive medical, dental, vision, life, and short & long-term disability insurance + health savings account
• Matching 401k retirement plan + IRA's and Roth IRA's
• Generous paid time off and paid holidays
• Employee recruitment/referral bonus
• Paid community service hours
• Tuition reimbursement
• Employee discounts

At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Global Commerce & Information, Inc maintains a drug-free workplace.