Legal Claim Coordinator

Claim Coordinators serve as an important point of contact for existing claimants, making them a critical part of the claimant’s experience and assisting in moving their legal claim forward. They are responsible for confirming & verifying all claim information, obtaining additional information relevant to their claim and handling any additional questions—via phone, web, email & live chat— exhibiting professionalism, empathy, and a sense of urgency. Key Responsibilities Client Engagement: Deliver best-in-class service during interactions, ensuring clients feel heard and supported. Data & Information Accuracy: Confirm & verify all detailed information about their claim while collecting any additional claim-related information with precision. Service Excellence: Approach every interaction with attention to detail and a sense of urgency to drive optimal outcomes. Process Guidance: Clearly explain next steps and transition clients to the Claim Investigators team, including paralegals and attorneys. Candidate Requirements Customer Service Experience: Proven ability to engage with existing clients professionally with a willingness to assist in any way to ensure moving their claims forward. Professional Telephone Etiquette: Clear, courteous, and with an informative communication style. Active Listening & Communication Skills: Strong verbal and interpersonal abilities to understand and respond effectively. Written Communication: Excellent grammar, spelling, and punctuation. Organizational Skills: Strong time-management, task prioritization & a process-oriented mindset Multitasking: Comfortable managing multiple inquiries and tasks simultaneously. Team Collaboration: Works well independently, within a team environment and able to communicate & collaborate with attorneys, paralegals, and administrative staff. Adaptability & Flexibility: Thrives in dynamic, fast-paced & high-volume environments. Emotional Intelligence: Self-awareness, self-regulation, motivation, empathy, and social skills. Preferred Qualifications Law firm or Legal industry experience (a plus) Insurance, Healthcare & Medical Administration experience (a plus) Familiarity with CRM systems (Salesforce), VoIP software & Electronic Signature Software College degree (preferred but not required) Details Full-time Monday Through Friday 9am to 6pm In Office / On site #J-18808-Ljbffr Coda Search│Staffing