Quality & Customer Support Coordinator

Job Description

Job Description

Quality & Customer Support Coordinator

Supports: Quality Manager and Account Executive

Location: Montebello, CA

Pay $27.00

Position Summary

The Quality & Customer Support Coordinator supports both the Quality Manager and the Account Executive, and serves as the customer-facing contact when there is a quality or order issue. This role does not perform inspections; it requires enough quality background to understand inspection reports, tolerances, and certifications, and to explain issues to customers accurately, professionally, and with clear next steps.

Essential Functions

Customer Communication on Quality & Order Issues

● Contact customers promptly to notify them of nonconforming, damaged, undersized/oversized, or delayed material or orders, explaining what happened, the impact, and next steps in clear, factual terms.

● Confirm the facts with the Quality Manager and production before contacting the customer, including PO, part, quantity, and measurements.

● Work with the Quality Manager and Account Executive to arrange resolution (replacement material,

rework, revised delivery dates, documentation); commitments involving cost, credit, or replacement

require management approval.

● Follow up with customers until each issue is resolved, and document all communications and outcomes.

● Respond to customer quality inquiries and requests for certifications, inspection reports, and corrective

action documentation.

● Read and understand inspection reports, test reports, material certifications, heat/lot numbers, and

tolerances in order to accurately relay information to customers.

● Assist the Quality Manager with nonconformance and corrective action records, tracking open items and

customer responses.

● Maintain organized customer quality files and assist with keeping ISO records audit-ready.

Account Executive Support

● Assist with entering and verifying customer purchase orders, quotes, credit reference inquiries, and order

status updates.

● Coordinate with Production, Shipping/Receiving, and Accounting to keep customer orders on schedule

and accurately documented.

● Prioritize competing requests from the Quality Manager and Account Executive, escalating conflicts in

priority to management.

Background & Qualifications

● Working knowledge of manufacturing quality, including reading inspection reports, understanding

tolerances, certifications, and material traceability; ISO 9001/AS9100 familiarity preferred.

● Customer-facing experience, including handling difficult or sensitive conversations with composure and

professionalism.

● Strong written and verbal communication, attention to detail, and computer proficiency.

Physical & Cognitive Requirements

● Ability to sit, stand, and walk for extended periods, including occasional time on the shop floor.

● Ability to stay calm, accurate, and organized when managing multiple issues and deadlines.

Work Environment

● Primarily an office setting, with occasional visits to the machine shop floor; PPE (safety glasses, steel-toe

footwear) required in shop areas.

Discover your dream job effortlessly with TG Solutions. Benefit from our vast experience and personalized approach. We’re your career advocates, ensuring the perfect match between your skills and aspirations, taking you closer to your goals.

Company Description

Discover your dream job effortlessly with TG Solutions. Benefit from our vast experience and personalized approach. We’re your career advocates, ensuring the perfect match between your skills and aspirations, taking you closer to your goals.