Organ Administrator on Call (AOC) - Night Shift

Job Description

Job Description

Are you a person who is interested in working to save a life every day, making a tremendous contribution to your community, or becoming part of someone's legacy? If so, HonorBridge is seeking a positive, energetic, and highly motivated individual to join our team.

HonorBridge is the largest Organ Procurement Organization in North Carolina. We partner with hospitals, transplant centers and other partners to coordinate the organ and tissue donation process. We are passionate about inspiring our community to register as organ and tissue donors and provide support to the families of those who give the gift of life.

Job Summary:

Due to growth, HonorBridge is recruiting for an Organ Administrator on Call (AOC). The Organ Administrator on Call (AOC) provides real time clinical and operational leadership for organ donation activity across the HonorBridge service area, from initial referral through recovery. Working scheduled shifts that require immediate availability and response within 5 minutes, this role serves as Referral AOC overseeing referral triage and progression toward authorization, as Case AOC overseeing authorized case management through donor management, allocation, and recovery, or both when coverage requires. The AOC directs staffing and resource decisions, exercises independent clinical judgment on organ suitability and allocation, and serves as the primary point of escalation for HonorBridge staff, medical directors, transplant centers, and hospital partners. The AOC is accountable for ensuring donation activity progresses safely and in alignment with OPTN policy and HonorBridge standards, using LifeLogics (LLTN), DonorNet, TigerConnect, and Power BI to coordinate and document clinical activity in real time.

What you'll be doing:

• Contributes to HonorBridge's Mission by being devoted to building connections that save and heal lives through organ and tissue donation.
• Achieves job functions in alignment with HonorBridge values.
  • Trust – Honor the trust that people place in us.
  • Diversity, Equity & Inclusion – We work as one. We celebrate all.
  • Service – Commit to service excellence.
  • Innovation – Embrace the power of innovation.
  • Passion – Live our passion for healing lives.
• Adheres to HonorBridge's policies, procedures, and standards.
• Builds caring and compassionate relationships.
• Consistently demonstrates effective communication.
• Promotes teamwork to ensure success at HonorBridge.

Serves as Organ AOC, working scheduled shifts that require availability and response to notification within five minutes, functioning as Referral AOC, Case AOC, or both when coverage requires.

• Maintains regular and reliable availability during all scheduled on call shifts as an essential function of this role.
• Ensures appropriate staffing for clinical activity using the on call schedule, contacting staff who are not on call as needed.
• Reviews staff hours, location, and downtime to determine which available on call personnel to activate.
• Serves as a clinical and administrative resource for on call personnel.
• Monitors and directs organ donation activity throughout the shift, reviewing case progress and prior activity to identify follow up needs and ensure completion in accordance with HonorBridge and OPTN policy

Ensures accurate and timely documentation and checkpoint completion throughout the donation process.

• Maintains confidentiality of donor, patient, and organizational information in accordance with HIPAA and HonorBridge policy.
• Reviews and completes documentation accurately in accordance with HonorBridge policy and procedures.
• Reviews active referrals, donor documentation, and import cases at regular intervals, including donor chart (LifeLogics True North) and DonorNet documentation, as each referral or case progresses.
• Completes required checks throughout the donation process and documents outcomes in LLTN.
• Documents deviations, variances, incidents, and customer complaints in the applicable Quality Management platform

Functions as the shift leader for organ donation activity, exercising sound judgment and professionalism under pressure while directing clinical status communication and issue escalation.

• Exercises independent clinical judgment on organ suitability and allocation within the scope of AOC authority, escalating to the Medical Director or Executive On Call for decisions outside that scope
• Sets the tone and standard of conduct for on call staff throughout the shift.
• Initiates and facilitates huddles to resolve staffing, escalation, or case related concerns that cannot be independently resolved.
• Communicates with surgeons, Executive On Call, staff, management, and the Medical Director as needed.
• Reports patient safety issues, internal safety concerns, and personnel or performance issues for leadership review.

Participates in meetings, case reviews, after action reviews, staff meetings, division meetings, and educational events as required.

• Maintains current knowledge of HonorBridge policies and procedures and OPTN policy updates, applying changes to clinical decision making and staff direction.
• Provides follow up and education about clinical issues, both internally and externally.
• Actively assists with the HonorBridge quality assurance process.
• Works to establish and maintain ongoing relationships with HonorBridge staff and leadership at all levels, as well as hospital personnel and medical staff.
• Performs other duties as assigned.

Work Environment: Full time position working from home or remotely with reliable cell phone and Internet access required; must be reachable and able to respond to notification within five minutes throughout scheduled on call shifts, including weekends, holidays, and 24 hour shifts.

Physical Requirements: Sitting, standing, occasional lifting (up to twenty pounds), finger dexterity, eye-hand coordination, and visual acuity; prolonged use of computer and cell phone; ability to remain alert and responsive through extended shifts, including overnight hours with disrupted sleep and shifts of up to 24 hours.

What we are looking for:

• Bachelor's Degree required with a concentration in healthcare.
• CPTC certification required.
• Four years' clinical experience in organ recovery.
• Strong interpersonal and communication skills.
• Working knowledge of medical terminology and the operating room environment.
• Ability to manage stress and function effectively in high pressure, time sensitive situations.
• Ability to exercise independent judgment and decision making authority in high stakes clinical situations.
• Working knowledge of OPTN policies and procedures relevant to organ donation, with demonstrated ability to stay current as policies change.
• Experience with form completion and documentation.
• Proficiency with computers, cellular phones, and Microsoft Windows and Office.
• Commitment to the mission of organ and tissue donation.

What's in it for you?

• A chance to save a life!
• Medical, Dental, Vision insurance
• Health Savings Account
• Flexible Spending Accounts
• A matching retirement plan,
• Paid Sick and Vacation time.
• Financial Finesse program
• Life Balance Account Reimbursement
• Professional Development and Growth
• Plus, a lot more!