Inside Sales Coordinator

Job Description

Job Description

Evac has been a pioneer in sustainable technologies and solutions for decades. Today we are the world’s leading provider of integrated Evac® water, waste and wastewater technologies, Cathelco® corrosion protection and marine growth prevention and HEM® freshwater systems.

Our technologies address the increasing need for innovative solutions driven by the megatrends of climate change, circularity, and increasingly scarce freshwater resources. We contribute to a better environment and cleaner seas by helping our customers eliminate waste, conserve water, mitigate emissions, and lengthen the lifecycle of their vessels or buildings. Together with our 500 colleagues in 13 countries, we strive for a future with no waste.

Are you a proactive and detail-oriented professional with a passion for customer service and sales support? We’re looking for an Inside Sales Coordinator to join our team and serve as the crucial link between our customers and internal departments. If you're skilled at managing orders, resolving issues quickly, and enhancing the customer experience, we want to hear from you!

About the Role

As the Inside Sales Coordinator , you will be the primary point of contact for our customers, responsible for preparing quotes, processing orders, and ensuring smooth coordination with internal teams. You will play a vital role in shaping the customer’s perception of our company through timely communication, accuracy, and a commitment to excellence.

Key Responsibilities

• Serve as the primary customer contact for quotes, orders, and service inquiries

• Enter and manage orders using our ERP/MRP systems, including generating acknowledgments, packing slips, shipping documents, and invoices

• Review and ensure compliance with customer order terms and conditions

• Collaborate cross-functionally with sales, purchasing, production planning, and other teams to ensure timely order fulfillment

• Resolve customer issues quickly and professionally

• Maintain clear and accurate records of all order-related documentation

• Support and back up other team members and assist sales as needed

What We’re Looking For

• Must be a U.S. citizen

• High School Diploma or GED required; Associate’s degree preferred

• 2+ years of experience in customer service or sales support

• Knowledge of government contracts is a plus

• Proficiency in ERP/MRP systems and Microsoft Office applications

• Experience in a make-to-order manufacturing environment strongly preferred

Skills & Attributes

• Excellent verbal and written communication skills

• Self-motivated and able to work independently and in teams

• Highly organized and detail-oriented

• Strong analytical, planning, and time management skills

• Skilled at balancing multiple priorities in a fast-paced environment

• Willingness to take on additional responsibilities and grow with the role

Employee Benefits

• Bonus system

• Paid vacation

• 401(k) match (6%)

• 12 paid holidays

• Industry leading medical, dental, and vision Insurance

• Employee Assistance Program, including mental health benefits.

• Life & AD&D / Long Term Disability /Optional Life/Short Term & Long Term Disability

• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending

• Referral Bonus program

Why Join Us?

You’ll be part of a supportive team in a dynamic and growing organization, where your work has a direct impact on customer satisfaction and company success. We offer competitive compensation, a collaborative work environment, and opportunities for professional development.

Evac North America is an Equal Opportunity Employer. Join us and become a part of a dynamic team committed to excellence!