Lucilles BBQ - Front Desk

POSITION SUMMARYThe Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest information and provide accurate quote time when appropriate. Seats, and presents clean menus to guests in a friendly, professional, and quick manner. Assist servers in various steps of service including the removal of dishes and tableware and preparing tables in a professional manner for new guests. Candidates should be organized, able to think and act quickly and effectively while retaining self-composure.ESSENTIAL DUTIES AND RESPONSIBILITIESThe essential functions include, but are not limited to the following:Greeting and seating guests, presenting menus to guests, informing them of special menu itemsWorking in a team environment with the ability to be an effective team playerMaintaining adequate knowledge of locations food offering and preparationProviding guests with hospitality in a manner that achieves Company service standards and exceeds their expectationsTaking guest information and quoting wait time to guests accurately when tables are not immediately availablePlanning reservations and waitlist parties in advance, at or within the given time or time frameReviewing the floor plan to assess current and upcoming table availability changesObserving tables and keeping track of clean, dirty, and occupied tablesCleaning, organizing, and stocking menus at the front deskAnswering the phone in accordance with Company standards; answering questions concerning the menu and restaurantAssist food servers by removing used or unnecessary items from guests table; providing initial beverage service; bussing table and resetting for new guestsInteracting with guests entering and departing, ensuring a positive dining experienceFilling to go orders, if applicable, according to food and beverage specifications and preparation, and packaging standardsMaintaining restrooms throughout shiftSupporting food servers and kitchen staff in other duties as requiredTake pride in your personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by Company policyDisplay integrity and honesty in all aspects of your employmentPerforming other duties as directedKNOWLEDGE, SKILLS, AND ABILITIESExcellent verbal and written communication skills.Excellent interpersonal and conflict resolution skills.Excellent organizational skills and attention to detail.Ability to remain calm while working under pressure in a fast-paced environment.Ability to act with integrity and professionalismMust possess proficient ability to communicate in English in an oral and written format.Ability to absorb and retain information quickly; ability to pass menu related testsCalifornia food handlers card requiredBasic mathematical skills; ability to handle cash to make changeBasic reading and writing skillsBasic computer skillsMulti-task orientedMINIMUM QUALIFICATIONSNEVADA - Must be 18 years of age or older at the time of applicationWillingness to work evenings and weekends as requiredKnowledge of and ability to adhere to workplace safety proceduresMust be able to suggestively sell food and beverage itemsPREFERRED QUALIFICATIONSOne or more years of full-service restaurant experiencePHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.While performing the duties of this position, the team member is standing the entire shift. A seat is made available at the front desk for those coordinating or greeting. The team member frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes. The team member frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The team member is frequently required to walk; sit; and reach with hands and arms. The team member frequently carries trays up to 50 pounds and occasionally lifts and carries tubs and cases weighing up to 75 pounds. The team member must frequently communicate with guests and coworkers. The team member is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls and burns; frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.NOTEThis job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position. Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.Hofs Hut Restaurants, Inc. is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. #J-18808-Ljbffr Hofman Hospitality Group