Customer Service/HR Associate (Bilingual Spanish) | Contract

Job Description

** This role requires candidates to be within commutable distance to Tampa (1x per month) **

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Your New Company

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Our client is a well-established hospitality group with thousands of employees across the United States. They are committed to delivering outstanding employee support and are seeking customer-focused professionals to join their HR Shared Services team.

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Your New Role

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As an HR Associate, you will be the first point of contact for employees seeking support across HR, payroll, benefits, and general employment-related queries. Working in a high-volume, contact center-style environment, you will spend most of your day on the phone helping frontline employees navigate processes, answer questions, and resolve issues.

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This is a temp-to-perm opportunity and offers the chance to build HR experience while developing expertise in employee support, case management, and HR service delivery. While you will handle a broad range of inquiries, more complex employee relations matters will be escalated to specialist teams.

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What You Will Need to Succeed

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• Fluent in both Spanish and English (written and verbal communication)
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• Experience in a customer service, contact center, help desk, support center, banking, retail, hospitality, or similar high-volume environment
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• Ability to remain calm, professional, and composed when handling difficult or emotional conversations
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• Strong technical aptitude with the ability to guide people through systems and processes over the phone
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• Comfortable working in a role that involves significant phone-based interaction throughout the day
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• Excellent communication, problem-solving, and listening skills
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• Prior exposure to HR, payroll, benefits, or employee support environments is beneficial but not required
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What You Will Get in Return

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This is an excellent opportunity to join a collaborative team that provides comprehensive training and support. You'll gain valuable HR experience, develop transferable employee services skills, and have the opportunity to convert into a permanent position based on performance.

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What You Will Need to Do Now

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If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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