Concierge

Concierge

The Concierge reports directly to the Membership Operations Director and is responsible for providing concierge and hospitality services to all members and guests. Provides administrative support for the Membership department, including data entry, file maintenance, and answering and directing calls.

Essential Responsibilities:

• Provide a professional first impression of the Club, greet Members, potential Members and guests with a smile and the willingness to provide excellent concierge service in person, over the phone and via email.
• Assist Members with concierge services to include restaurant and special event reservations, recreation requests, arranging transportation, etc., and follow through with all reasonable requests.
• Communicate with other departments' pertinent Member information to help promote a positive, home away from home Club experience.
• Efficiently respond to all Member requests and inquiries in accordance with Club standards, policies and procedures; use fresh ideas, feedback and suggestions to continuously improve the Concierge services provided.
• Complete opening and/or closing duties per club standards and procedures.
• Create and maintain Member files both digitally and physically to ensure utmost accuracy, discretion and confidentiality.
• Responsible for ensuring the new Member activation process is completed in a timely and accurate manner, including the new Member welcome and onboarding process.
• Responsible for the Member Photo ID and Sponsored Guest Pass process.
• Assist Members with Members First website access and navigation.
• Assist Members with usage of electronic applications as needed (Firebirds and AXS apps).
• Order office supplies and monitor inventory.
• Sort and distribute mail
• Other duties as assigned.

Benefits:

• Medical Plans: Health, Dental and Vision
• Basic: Company Paid Life Insurance
• Optional Life Insurance for Team Member, Dependent and Spouse
• Flexible Benefits: Health Care & Dependent Care Reimbursement Accounts
• Pre-tax Benefits Plan Contributions
• 401(k) Retirement Savings Plan after six (6) months of employment
• Team Member Discounts per club policies and procedures
• Tuition Reimbursement Program: 50% reimbursement of tuition costs, books and related fees when you satisfactorily complete approved courses. $1000 maximum tuition reimbursement in any twelve (12) month period. Opportunity to apply for the Club's scholarship program.
• Paid Time Off

Physical and Mental Demands:

• Sit for extended periods while working at a computer.
• Occasionally stand, walk, bend, reach, or stoop.
• Frequently use hands and fingers for typing, writing, and operating office equipment.
• Regularly communicate in person and by telephone.
• Lift, carry, or move office supplies, files, and boxes weighing up to 20–25 pounds.
• Operate standard office equipment such as computers, printers, copiers, scanners, and fax machines.
• Read printed and electronic documents and view computer screens for extended periods.

Typical Working Conditions:

The Concierge will be working in a collaborative, open clubhouse office environment with other Clubhouse team members.