CASE PROCESSING MANAGER I - 73004656

Requisition No: 883699

Agency: Department of Revenue

Working Title: CASE PROCESSING MANAGER I - 73004656

Pay Plan: SES

Position Number: 73004656

Salary: $49,793.88 - $60,231.84 / annually

Posting Closing Date: 09/28/2026

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Case Processing Manager I (Revenue Agent IV)

Largo

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This Case Processing Manager I - Revenue Agent IV SES position, over the Customer Service Delivery Team, performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 8-12 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement, and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• One year of experience processing Child Support cases in a government or private program.
• One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
• One year of experience reviewing and applying policies and procedures.
• One year of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.
• Experience in communicating through a variety of methods (i.e. report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

SPECIAL NOTES:

• Standard workday of 8am – 5pm, Monday through Friday.
• May require you to work outside your regular work schedule.
• This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency (some days working remotely, all other working days will be at the Largo Service Center, in Pinellas County, FL).

SALARY: $49,793.88 - $60,231.84 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION : Karen McDonald, View phone number on aiapply.co, View email address on aiapply.co.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.