Customer Support Specialist
Stable
Customer Support Specialist
As a Customer Support Specialist, you will deliver industry-leading support and be a champion for customer happiness. Providing an amazing customer experience is one of our core strategies for growth and differentiation - we want our customers to continue to love Stable and to drive positive referrals.
Through this role, you will get to work directly with our customers CEOs, founders, and operations managers of fast-growing companies all around the world. As part of our growing Customer Experience (CX) team your primary responsibilities will be to provide high quality support to our customers and use the insights from your support interactions to be a spokesperson for our customers' needs. A few of your responsibilities include:
- Provide email support Play a pivotal role in managing customer relationships through email correspondence and ticket resolution
- Gain a deep understanding of our product You'll understand the ins and outs of the physical logistics and software components of Stable, and communicate your knowledge to customers via email.
- Influence product You'll work closely with our CX team to communicate and implement customer and operational needs.
- Follow playbooks and update our documentation Use and update our CX playbooks to drive best practices for email resolution
Support our customers through friendly email correspondence
Collaborate with customers via video call to resolve more complex issues
Use supporting CX documentation to resolve customer issues
Gain an in-depth understanding of our product and use that to answer unique, nuanced customer questions
Quantify and track day-to-day issues through our issue tracking tools
Update our internal documentation when processes change
Work closely with our CX team to provide customer feedback to improve the customer experience
- Able to work in-person at our Denver, CO office
- Strong written and verbal communication skills you can maintain a personable, friendly, and natural tone with all our customers
- Comfortable solving new ambiguous, complex problems that we may not have encountered before we are a fast-moving company and our processes often change day-to-day
- Detailed-oriented with exceptional organizational skills
- Energized by helping others
- Bonus points if you have experience in a customer-facing role at a B2B or SaaS company
Competitive salary and equity in Stable
Unlimited vacation time
Medical, dental, and vision insurance
Starter 401k
Opportunities to shape the future of Stable and grow your career
StableDo you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Specialist. Be the first to apply!
- airport customer experience specialist Wilmington, DE
- customer relations associate Wilmington, DE
- client service specialist Wilmington, DE
- bilingual customer service representative spanish english Wilmington, DE
- inside customer service representative Wilmington, DE
- customer service officer Wilmington, DE
- client solutions specialist Wilmington, DE
- customer service expert Wilmington, DE
- customer service specialist Wilmington, DE
- remote customer service advisor Wilmington, DE