Customer Support Specialist

Customer Support Specialist

As a Customer Support Specialist, you will deliver industry-leading support and be a champion for customer happiness. Providing an amazing customer experience is one of our core strategies for growth and differentiation - we want our customers to continue to love Stable and to drive positive referrals.

Through this role, you will get to work directly with our customers CEOs, founders, and operations managers of fast-growing companies all around the world. As part of our growing Customer Experience (CX) team your primary responsibilities will be to provide high quality support to our customers and use the insights from your support interactions to be a spokesperson for our customers' needs. A few of your responsibilities include:

• Provide email support Play a pivotal role in managing customer relationships through email correspondence and ticket resolution
• Gain a deep understanding of our product You'll understand the ins and outs of the physical logistics and software components of Stable, and communicate your knowledge to customers via email.
• Influence product You'll work closely with our CX team to communicate and implement customer and operational needs.
• Follow playbooks and update our documentation Use and update our CX playbooks to drive best practices for email resolution

Support our customers through friendly email correspondence

Collaborate with customers via video call to resolve more complex issues

Use supporting CX documentation to resolve customer issues

Gain an in-depth understanding of our product and use that to answer unique, nuanced customer questions

Quantify and track day-to-day issues through our issue tracking tools

Update our internal documentation when processes change

Work closely with our CX team to provide customer feedback to improve the customer experience

• Able to work in-person at our Denver, CO office
• Strong written and verbal communication skills you can maintain a personable, friendly, and natural tone with all our customers
• Comfortable solving new ambiguous, complex problems that we may not have encountered before we are a fast-moving company and our processes often change day-to-day
• Detailed-oriented with exceptional organizational skills
• Energized by helping others
• Bonus points if you have experience in a customer-facing role at a B2B or SaaS company

Competitive salary and equity in Stable

Unlimited vacation time

Medical, dental, and vision insurance

Starter 401k

Opportunities to shape the future of Stable and grow your career