Administrative Assistant

Office Administrative Assistant / Dispatcher Location: Scranton, PA Schedule: Monday – Friday, 8:00 AM – 5:00 PM (No Nights! No Weekends!) Position Type: Full-Time | In-Office Company: SERVPRO Team Doyle About the Opportunity: Are you an organized, tech-savvy administrative professional who thrives in a fast-paced environment? Do you excel at multi-tasking, managing customer inquiries with care, and keeping office operations running like clockwork? SERVPRO® of Greater Scranton is seeking an energetic, detail-driven Office Administrative Assistant to serve as the heart of our office team! In this pivotal role, you will be the primary point of contact for our customers during critical moments, coordinating schedules, managing job files, and supporting field technicians and management. If you have experience in a fast-moving office environment—especially within Construction, Building Trades, Property Management, or Restoration—and are looking for a reliable, daytime-only career with a supportive company culture, this position is for you! Why You'll Love Working With Us: Predictable Schedule & Work-Life Balance: Enjoy a stable Monday through Friday, 8:00 AM – 5:00 PM schedule. No weekends, no late nights, and no mandatory on-call hours! Competitive Compensation: Generous hourly pay structured around your experience and skill set. Comprehensive Benefits Package: Full Health, Dental, and Vision Insurance; Paid Time Off (PTO) & Paid Holidays; 401(k) Retirement Plan with Company Match; Life Insurance & Disability Options Career Advancement: Continuous training, professional development opportunities, and internal promotion pathways. Positive Team Culture: Join a tight-knit, collaborative team serving the Greater Scranton community. Key Responsibilities: Customer Interaction & Communication: Be the welcoming voice on the phone, receiving incoming emergency/service calls, gathering customer details with empathy, and delivering exceptional service. Data Entry & Job Management: Accurate and rapid entry of customer profiles, job notes, dispatch logs, and claim details into industry-specific management software. Dispatch & Scheduling: Assist in coordinating schedules and dispatching field crews, technicians, and project managers efficiently across the Scranton area. File Audit & Billing Preparation: Organize job files, review paperwork for accuracy, compile documentation for insurance adjusters, and ensure precise records from job start to completion. Administrative Support: Manage office correspondence, handle email inquiries, process daily paperwork, and support office managers with general clerical duties. Qualifications & Key Requirements: Fast-Paced Experience: Minimum 2+ years of administrative or office experience in a fast-paced setting. Experience in Construction, Restoration, HVAC, Plumbing, Building Trades, or Property Management is highly preferred! Tech-Savvy & Computer Proficiency: Strong command of Microsoft Office (Word, Excel, Outlook), Google Workspace, database management, and mobile/cloud software. Fast and accurate typing/data entry skills are essential. Composure Under Pressure: Ability to stay calm, focused, and organized when handling multiple tasks or high-priority calls. Top-Notch Communication: Excellent written, verbal, and interpersonal skills with a warm, professional phone presence. Meticulous Attention to Detail: High level of accuracy when managing numerical data, job notes, and customer records. Local Presence: Located in or near the Greater Scranton area with reliable transportation. Join the SERVPRO Team in Scranton! If you are looking for a rewarding administrative role where your sharp organizational skills and upbeat personality will truly make a difference, we want to hear from you. To Apply: Submit your resume and a brief introduction today through this posting. We look forward to meeting our next team member! Compensation: $25.00 - $27.00 per hour IICRC