Customer Service Representative

Frontline Applicant Tracking - City of Seguin

• Position Type:
  Clerical/Administrative/ Customer Service Representative
• Date Posted:
  10/14/2026
• Location:
  City of Seguin

Job Description: CUSTOMER SERVICE REPRESENTATIVE

PAY GROUP: U5
City of Seguin Pay Schedule

SUMMARY OF POSITION:
Receives various payments and provides accurate accounting of same; processes applications for initiation, transfer and/or discontinuance of utility services.

EXAMPLES OF WORK

Essential Duties*

• Receives and process various payments through payment windows;
• Processes applications for initiation, transfer, and/or discontinuance of utility services which includes: entering customer information into the computer assigning services and generating appropriate service orders;
• Responsible for reconciling own cash drawer daily;
• Prepares and delivers various bank deposits;
• Prepares cut off list;
• Processes and distributes NSF checks and accompanying documentation;
• Inventories office supplies;
• Answers inquiries from the public;
• Responsible for the opening and closing of the cash vault; and

Other Important Duties*

Performs such other duties as may be assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrated ability to: learn standard computer spreadsheet operation.

Ability to: perform a volume of numerical detail work with speed and accuracy; make mathematical computations with and without mechanical assistance; maintain positive attitude and accurate work habits during stressful interactions with the public; prepare financial and other records in a systematic, neat, legible manner; make changes accurately; multitask and work in a fast paced environment; establish and maintain effective working relationships with co-workers; work with members of the public in a pleasant and courteous manner; and follow complex instructions.

ACCEPTABLE EXPERIENCE AND TRAINING

High school graduation or its equivalent; experience in customer service; and one year of related experience to include cash handling and reconciliation; computer experience preferred.

CERTIFICATES AND LICENSES REQUIRED

Must be bondable.

For full job description click on the attachment

• Salary is $21.31/hour
• Position Will Remain Open Until Filled
• The City of Seguin is an \"Equal Opportunity Employer\" (AA/EOE)

* For the purpose of compliance with the Americans With Disabilities Act (ADA). This job description does not take into account potential reasonable accommodations.

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