AI Process Manager

Job Description

Responsibilities:

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• Lead and support process improvement, operational transformation, business-as-usual enhancement, and strategic change initiatives across CIB.
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• Identify, assess, and prioritize opportunities to improve processes, organizational design, role clarity, controls, productivity, client experience, and operational efficiency.
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• Partner with business, functional, technology, data, engineering, risk, compliance, legal, finance, operations, and control teams to define current-state challenges, design future-state processes, and secure stakeholder alignment.
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• Drive structured process assessments, including work observations, workflow analysis, data gathering, pain-point identification, root-cause analysis, productivity measurement, and KPI definition.
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• Apply design thinking and user-centric methods to understand business needs, simplify workflows, improve adoption, and design practical solutions that can be implemented at scale.
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• Support and advance the AI agenda for CIB, ensuring AI initiatives are connected to business priorities, client impact, operational efficiency, risk management, and revenue generation.
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• Identify, prioritize, and coordinate AI and agentic transformation initiatives with impact across clients, processes, controls, efficiency, scalability, and business growth.
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• Work closely with Data, Engineering, AI, and business teams to translate business needs into AI use cases, process automation opportunities, requirements, pilots, proof-of-concepts, and implementation roadmaps.
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• Help consolidate and coordinate AI transformation capabilities that may currently sit across different teams, ensuring a more integrated, business-led approach to execution.
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• Develop business cases, implementation plans, project charters, roadmaps, status updates, executive presentations, dashboards, and other senior management materials.
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• Plan and manage project tasks, timelines, risks, dependencies, stakeholder engagement, governance forums, and execution milestones.
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• Facilitate workshops, working sessions, interviews, and alignment meetings with senior stakeholders and subject-matter experts.
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• Define, measure, monitor, and report key performance indicators and expected benefits, including efficiency gains, cycle-time reduction, risk reduction, cost savings, productivity improvement, and business impact.
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• Create high-quality deliverables, including process maps, procedures, policies, operating models, workflows, RACI matrices, executive summaries, implementation plans, and management presentations.
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• Educate, coach, and support teams on business process management, process excellence, design thinking, AI adoption, and transformation methodologies.
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• Document processes, policies, procedures, controls, roles and responsibilities, and other key executive documentation required to support implementation, governance, and auditability.
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Experience and Skills:

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• Strong experience in process improvement, business transformation, operational excellence, or change management.
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• Ability to assess complex processes and translate findings into clear recommendations and practical implementation plans.
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• Knowledge of process mapping, workflow design, operating model design, RACI definition, KPI development, and procedure documentation.
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• Experience working with cross-functional stakeholders across business, technology, data, engineering, operations, legal, compliance, risk, finance, and controls.
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• Strong understanding of AI, automation, data-driven transformation, and agentic AI use cases, or ability to quickly translate AI capabilities into business applications.
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• Ability to identify and prioritize AI use cases based on business value, feasibility, risk, scalability, and strategic alignment.
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• Strong analytical skills, including quantitative and qualitative analysis, productivity measurement, root-cause analysis, and performance reporting.
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• Excellent executive communication skills, including the ability to prepare clear, concise, and impactful materials for senior management.
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• Strong facilitation skills, including workshops, interviews, stakeholder alignment, and working sessions.
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• Advanced skills in PowerPoint, Excel, Visio, workflow tools, process mapping tools, and project management tools.
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• Strong project management discipline, including planning, milestones, risks, dependencies, governance, and follow-up.
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• Ability to operate autonomously , manage ambiguity, influence without direct authority, and drive execution across multiple teams.
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• Strong documentation skills, with the ability to create policies, procedures, process maps, executive summaries, and governance materials.
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• Knowledge of CIB products, banking operations, controls, regulatory expectations, or financial services transformation would be a plus.
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Other Qualifications:

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• Minimum of 4-6 years of relevant experience in process management, process engineering, consulting, transformation, or Corporate & Investment Banking and minimum of 2 years of consulting, investment banking, projects, or strategic workstreams related to process improvement, operating model design, or business transformation.
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• Bachelor’s degree required.
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• Fluent English required; Spanish preferred but not mandatory.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

With respect to this position in our New York Office, the expected base salary ranges from $130,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions