Patient Registration Representative

Patient Registration Representative

The Patient Registration Representative is responsible for registering new and existing patients, handling patient payments and questions about bills, and providing timely and accurate information to patients and customers.

Greets patients and families as they arrive to the clinic

Directs patients. Monitors lobby and waiting room areas

Directs non patient visitors to their destination

Provides assistance to patients using check-in kiosks

Communicates wait times with patients when necessary

Creates new and updates existing patient charts; verifies patient demographics

Collects co-pays and verifies correct insurance information

Addresses patient questions regarding eligibility and/or balance concerns

Answers incoming calls in a friendly and professional manner

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.

High School Diploma or GED

A minimum of one year of experience in a similar position and/or performing similar tasks

Working knowledge of Microsoft and Google Suite

Fluency in speaking Spanish preferred

Working environment is in an office/clinic setting. Consistent work hours outside of normal business hours, including evenings and weekends.

Sitting and standing for extended periods of time

Lifting, carrying and/or moving objects up to 20 pounds in a manner consistent with most office environments

Finger dexterity for typing on a keyboard and using a mouse for extended periods of time

Vision (e.g., depth perception, color vision, strong vision up close); hearing (e.g., high pitch sounds, soft or distant sounds)

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.