Eligibility Supervisor

Job Description

Job Description

DEPARTMENT: Workforce Development

SUPERVISOR: Career Center Director, Program Manager

POSITIONS SUPERVISED: Career Planner, Business Service Professional, Retention and Data Specialist

MISSION AND VALUES

MISSION: Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.

VALUES : People First, Integrity, Forward Thinking, Kindness

GENERAL JOB DESCRIPTION

The Eligibility Supervisor oversees intake, eligibility determination, and enrollment for WIOA, PATH, and related programs, ensuring accurate documentation and compliance across systems including OSMIS, Salesforce, and Pure Michigan Talent Connect. The role combines direct service — administering assessments, coordinating referrals, and connecting customers to employment and training resources — with supervisory responsibility for staff performance, file review, and approval of participant activities and supportive services. Program oversight, performance monitoring, and funder reporting round out a position that serves as the operational hub for compliant, high-quality service delivery in the career center.

QUALIFICATIONS

Education: Bachelor’s degree in Social Work, Counseling, Psychology, Education, Business, HR or related field strongly preferred.

Other: Facilitating Career Development (FCD) and/or Business Solutions Professional (BSP) certification preferred. Interpersonal skills and cultural sensitivity sufficient to effectively relate to and communicate with employers, participants, funding sources, public, and staff. Composition skills sufficient to prepare required reports, grants, and correspondence.

DUTIES AND RESPONSIBILITIES

• Maintain and provide reports tracking customer information, program performance, enrollment and exit goals, and program activities to ensure necessary services are received in accordance with funding source requirements.
• Provide intake and determine customer eligibility for WIOA, PATH, and other services. Assist in setting short- and long-term goals. Monitor performance and program completion.
• Complete all data entry, reporting, and documentation in a timely and accurate manner. Data tracking systems may include OSMIS, Salesforce, and Pure Michigan Talent Connect.
• Provide oversight, review, and evaluation of current programs and services. Oversee new program and service design, planning, development, and evaluation.
• Maintain communications as required to coordinate services, including determining and assigning customer referrals to program staff.
• Review and approve participant activities, including supportive services.
• Provide oversight to ensure quality, comprehensive, and seamless service delivery to customers.
• Recruit, train, and evaluate designated staff to ensure quantity and quality of work and promote professional growth and development. Complete written performance evaluations as required.
• Review participant files and training plans for eligibility and overall compliance.
• Advocate for and link customers to community services and assist in assessing available support services.
• Develop, enhance, market, and deliver training curriculum and informational workshops for group and individual sessions.
• Provide orientation to services and resources available in the center.
• Administer and interpret vocational assessment tools such as CASAS, interest surveys, and standardized/validated aptitude tests and make appropriate employment and training recommendations.
• Provide informed and accurate referrals on behalf of applicants to prospective employers, classroom training, service providers, and other programs and services that lead to employment.
• Other duties as assigned.

WORKING CONDITIONS

Environmental Conditions:

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, and kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required.

Accommodations : As appropriate and fiscally reasonable.

EXEMPT

This position is exempt from the overtime pay provisions of the Federal Fair Labor Standards Act.

The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”

Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.