Experience Design Vice President

Join JPMorganChase's Chief Data and Analytics Office, where your design expertise will directly influence how millions of users interact with our most critical data and analytics products. This is a rare opportunity to lead experience design at scale — shaping strategy, championing accessibility, and driving innovation at one of the world's most influential financial institutions.

As a Vice President Experience Design at JPMorganChase within the Chief Data and Analytics Office, you will play a pivotal role in shaping the user experience across our products and services. You will leverage your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. Collaborating with cross-functional teams, you will guide and mentor junior designers while fostering a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure our offerings are not only visually compelling but also accessible and user-friendly — enhancing the overall experience for every user.

Job responsibilities

• Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas
• Lead end-to-end design initiatives within a specific domain, including diagramming service flows, designing wireframes, and prototyping interactions for key touchpoints
• Drive the adoption of inclusive design practices and accessibility guidelines, mentoring junior designers and fostering a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into product development processes, ensuring seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and apply data insights to inform design decisions and optimize user experiences across platforms and channels
• Produce development-ready Figma deliverables — including design library components, responsive behaviors, and variables/tokens — and maintain clean files to enable seamless handoff and fast builds
• Own design system contributions and set quality standards by defining and extending component specifications, variants, tokens, and interaction patterns
• Partner with design systems and engineering teams to ensure consistent implementation across platforms
• Collaborate closely with engineering teams to validate feasibility, align on specifications, and advocate for your design decisions
• Evaluate and apply AI-assisted design workflows to improve speed, consistency, and handoff quality

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, including storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial product proposal, including the development of transformational innovation strategies and creation of "north star" representations to drive customer-centric decision-making
• Advanced technical literacy, including a strong understanding of client-side technologies, APIs, microservices, and the components of the technology stack and their impact on user experience
• Expert-level Figma proficiency, including design system governance and preparing clean, structured designs for development and AI-assisted builds
• Proven experience shipping production user experience and user interface design in close partnership with engineers, including writing and maintaining design specifications and supporting implementation through release
• Practical experience using AI tools in design to accelerate exploration, synthesize research insights, improve handoff artifacts, and generate design-to-code outputs — while maintaining quality, accessibility, and compliance standards
• Comfortable with rapid prototyping and presenting design concepts clearly to stakeholders at all levels

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience, with a track record of developing and growing design talent
• Fluency with developer workflows, including agile ceremonies and backlog refinement
• Track record of driving AI-enabled process improvements across the design lifecycle
• Strong information architecture and content design instincts
• Comfort operating with minimal direction, translating loosely defined requirements into clear, actionable design solutions