Neighborhood Branch Leader (NMLS)

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We're Canvas Credit Union

We're passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

Canvas "It's About More" Video - YouTube (Click here - or, visit )

Why Canvas?

At Canvas, we're dedicated to transforming financial services from the inside out.

Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

What you'll do

General Purpose

The Neighborhood Branch Leader champions the Canvas Credit Union vision pillars to include being known for our heart, our people, our ease of use, being a leader in our communities and ensuring our branch is a household name in the communities in which we serve. Neighborhood Branch Leaders are accountable for service and sales behaviors, operational integrity of the branch, and coaching and developing their team. They are responsible for maintaining a highly motivated, well-trained sales team to provide unparalleled member experience and to ultimately help our members afford life. They represent the credit union in the community with focused efforts on building and maintaining strong community relationships and increasing business opportunities for Canvas Credit Union. This position will typically oversee the largest and busiest branches in the credit union network based on various factors including team size, transaction and production volume, and membership base.

Essential Duties/Responsibilities

• Responsible for consistently exceeding member expectations, operational effectiveness, branch productivity.
• Lead the branch in consistently achieving/exceeding sales and growth goals, while communicating goals and strategies daily.
• Demonstrate the ability to develop and coach a highly knowledgeable team to support the discovery of a wide variety of member life stages and needs.
• Ensure branch family members have strong product and process knowledge.
• Responsible for all management functions including but not limited to hiring, training, performance management, scheduling, cross-training, staff development, & manage branch losses.
• Communicate changes & build teamwork and cooperation within the branch and throughout the credit union.
• Model exceptional member service behaviors and stand shoulder to shoulder with our branch family members to ensure they do as well.
• Be a visible and engaged presence in the community. Promote the credit union and build relationships through active participation in community. Ensure team members partner in community engagement initiatives by committing to meet personal and staff volunteer allotment.
• Demonstrate expert-level knowledge of branch operations, lending processes, as well as security and fraud procedures to support branch family members.
• Follow all safety and security guidelines to properly safeguard family members, members, and credit union assets.
• Manage losses and other risk issues and ensure financial losses are within acceptable guidelines. Minimal operational errors (cash differences, check differences, GL outages, etc.)
• Seek out information on developments and trends in the financial services industry, particularly regarding new products, services, and technological advances.
• Share knowledge with other branches and leadership as necessary.
• Build strong relationships with business partners to include investment representative, mortgage loan officers, business development, business services, etc.
• Embrace ongoing education and learn/apply new skills.
• Actively listens and seeks to understand friction points with members to better improve products and services.
• Regular attendance and punctuality are essential functions of the job.
• Ensure the application of, and compliance with regulation, policies, procedures, and operational integrity. Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.
• Perform other job duties as assigned.

Job Qualifications

Knowledge, Skill and Ability:

• Exceptional people leadership skills; able to build and foster teamwork; coach, train and develop family members.
• Track record of leading and coaching team to “higher" results, including sales excellence, consistent delivery of exceptional service, and operational integrity.
• Demonstrated track record of coaching success in sales and customer service. Proven success in building strong member relationships and new business development.
• Excellent verbal, written and interpersonal communication skills with the ability to explain programs, loan terms, features, policies and benefits to customers and business partners.
• Advanced knowledge and understanding of Canvas financial products and services.
• Advanced analytical, problem solving and decision-making skills.
• Advanced attention to detail and excellent organizational skills; ability to manage multiple priorities.
• Must be proficient in MS Office (Outlook, Excel, Word).
• Ability to maintain confidences and provide guidance.
• Multi-lingual capabilities to include Spanish are a plus.
• Must possess and maintain a valid Colorado drivers' license and provide proof of insurance.

Education or Formal Training: Bachelor's degree in Business/Finance or equivalent work experience.

Experience: Minimum of three years of financial or sales management experience.

The starting pay range for this position is $74,140.45-$92,669.80, and final pay rate will be determined based on experience and internal equity factors.

Canvas benefits

Medical/Dental/Vision Insurance

Paid Vacation

Paid Sick Time

Paid Holidays

Paid Wellness Day

Paid Volunteer Time

Flexible Spending Account

Health Savings Account

World Class 401(k) Plan

Tuition Reimbursement

Rate Discounts on Qualifying Loans

May be eligible for incentives or discretionary bonus based on results

NMLS

This role at Canvas requires Nationwide Multistate Licensing System (NMLS) registration under the S.A.F.E. Act of 2008. This means we conduct background checks to ensure NMLS registration and Canvas requirements are met. Not meeting or staying current may result in removal from role.

Canvas also conducts pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions).

Working Environment/Physical Activities

High volume, fast-paced, dynamic office environment with some travel. Must be able to attend meetings and events outside of regular business hours. The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing as necessary.

Other Duties

Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Position will be open until filled, or if unable to fill until posting is canceled.

Canvas Credit Union is an Equal Opportunity Employer, Gender/Minority/Veteran/Disabled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)