Front Desk Clerk

The opportunity Delaware North Parks and Resorts is hiring a full-time or part-time Front Desk Clerk to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now join our team. Pay $17.50 – $18.50 / hour Information on our comprehensive benefits package can be found at What we offer Receive a $750 Sign-on Bonus! Bonus is paid out over time! Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development. Health, dental, and vision insurance* 401 (k) with company match* Paid vacation days and holidays* Paid parental bonding leave* Tuition or professional certification reimbursement* Weekly pay Free shift meal Free parking 30% discount at Jake’s Cafe Discounted room rates for employees, friends, and family Generous Marriott discounts Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide *Available for full-time, year-round team members What will you do? Greet and register guests via a centralized registration system and coordinate with housekeeping as needed. Manage cash and credit card transactions while keeping accurate paperwork. Resolve small guest issues immediately, delivering items to guests as needed. Monitor and balance the daily figures, post room and tax charges on guest accounts. More about you Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial. Ability to multitask, function in a professional manner under pressure from guests and supervisors. No high school diploma or GED required. Previous customer service experience preferred. Previous front desk experience preferred. Physical requirements Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts. Shift details Days Evenings Holidays Weekends OT as needed Events #J-18808-Ljbffr The Westin Buffalo