Senior Product Manager, Grid Services

Product Manager, Grid Services

Littleton, Colorado

Reporting to: VP of Product

Location: Onsite in Littleton or Boulder, CO

About Emporia Energy

Emporia is a leading technology company revolutionizing home energy by providing affordable, integrated solutions that empower homeowners to optimize energy usage to reduce costs and carbon footprint. Emporia's Home Energy Management Platform is a powerful software system that connects their Vue Home Energy Monitor, Level 2 EV Charger, Smart Plugs, Home Battery, and third-party thermostats and appliances. By automating energy use through real-time monitoring and scheduling, the platform optimizes consumption, reduces costs, and simplifies home energy management—all within one intuitive app. With over 400,000 U.S. homes running Emporia's energy management and EV charging hardware, we are now launching a national Third-Party Owned (TPO) home battery Virtual Power Plant — placing industrial-rated home batteries in residential homes to deliver power redundancy, utility cost savings, and grid peak demand services. By reducing energy waste and saving customers money, we're helping create a healthier planet and a brighter future. For more information, visit emporiaenergy.com.

Mission, Vision and Values

Emporia was founded in 2018 with a clear purpose to revolutionize home energy, generate tangible customer savings, and accelerate the transition to a lower carbon future. We are striving to become the world's leading home energy management platform and build the largest virtual power plant.

• Customers First: We deliver exceptional service with empathy and responsiveness, building lasting trust in every interaction.
• Own the Outcome: We think like owners, taking responsibility for results and holding ourselves and each other accountable.
• Win Together: We succeed together through honesty, humility and humanity.
• Grit Gets it Done: We work hard, stay passionate, and persevere through challenges.
• Better Every Day: We challenge the status quo, take smart risks and aim to improve 1% every day.

About the Role

Grid Services and Retail Energy are the two commercial layers that turn Emporia devices into recurring revenue. Grid Services earns by enrolling those devices in utility-managed programs — demand response, VPP capacity, and ancillary services. Retail Energy earns by supplying electricity to the homeowners Emporia serves, in markets where we can bundle hardware with the electricity that flows through it. Both sit on top of the same customer base and the same device fleet, and they compound when designed together.

We're looking for a Senior Product Manager to own Emporia's Grid Services and Retail Energy product portfolio: the utility programs, aggregator relationships, retail electricity plans, and hardware-plus-energy bundles that generate recurring revenue from Emporia's enrolled fleet. You will operate as the CEO of this product area — wholly accountable for what we bring to market, why we bring it, and whether it succeeds commercially.

This is a senior-level role for a PM who has worked in or alongside the utility, energy, or retail electricity industry. You understand how demand response programs are structured, how ERCOT settlement works, and why the commercial layer of an energy platform is where the recurring revenue lives. You bring that domain fluency to a fast-moving product team.

This role owns the programs and commercial products that Emporia offers to utilities, to aggregators, and to homeowners in deregulated markets.

Retail electricity context: Emporia delivers retail electricity today through our partnership with Light Energy. You own the retail product portfolio end-to-end — rate plans, bundles, incentives, market expansion strategy, and the evolution of how Emporia structures the retail business over time, including any future move to bring REP/QSE/LSE capability in-house.

What You'll Own

Grid Services

• Grid services program roadmap. Define which utility programs and aggregator relationships Emporia pursues and in what sequence. Prioritize market entry based on program economics, device enrollment potential, and strategic fit with Emporia's fleet composition.
• Aggregator and utility program enrollment. Own the strategy and execution for enrolling Emporia's fleet into target programs — AVPP (Xcel), Efficiency Maine, PSEG Long Island DLRP, CT ESS, MassCPS, and additional aggregator and ISO/RTO programs as we expand.
• Capacity as a Service. Define the product offering for Emporia as a direct capacity provider to utilities, including MassCPS direct NEPOOL GIS registration and similar structures that move Emporia from participant to aggregator of record.
• Demand response products for the EVSE fleet. Define V1G managed charging today and the V2G roadmap. Own monetizing Emporia's EV charger install base as a grid resource.
• Program-level product definition. Translate utility program requirements — dispatch protocols, performance thresholds, M&V standards, settlement rules — into precise product requirements that engineering and the other PMs can build against.
• Utility and B2B partner engagement. Work alongside Business Development to support partner programs from pilot to scale. Understand what utilities need from a VPP provider at a technical level and represent those needs accurately in the product roadmap.
• Homeowner enrollment and program UX. Own the product experience for program enrollment, event opt-in/opt-out flows, and post-event communication — the consumer-facing side of grid participation. Dispatch execution and device control are owned by the software PM; you define what the homeowner sees, signs up for, and understands.

Retail Energy

• Retail electricity plan design (via Light partnership). Design and iterate Emporia's retail electricity plan portfolio in ERCOT — time-of-use, EV-optimized, solar buyback, and battery-arbitrage rate structures. Own the rate design and economic modeling through to launch with the Light Energy partner.
• Hardware-bundled electricity products. Design integrated offerings that combine Emporia hardware with electricity service — battery-included plans, EV charger bundles, solar-plus-storage plans — that create a unified value proposition across the hardware and energy layers.
• Grid services participation incentives in rate design. Integrate dispatch-rights incentives into retail rate plans — lower rates in exchange for VPP participation — aligning grid services revenue with customer electricity economics.
• Market expansion strategy. Evaluate expansion of Emporia's retail electricity offering beyond ERCOT into other deregulated markets or via structured partnerships. Build the business case and define the go/no-go criteria.

General

• Sustaining product lifecycle. Own the full lifecycle of Grid Services and Retail Energy products — not just new launches. Documentation, competitive positioning, program updates, and end-of-life decisions for existing integrations and rate plans.
• Business case ownership. Evaluate market opportunity against total program cost, margin implications, and strategic trade-offs. Own go/no-go recommendations for new programs, markets, and rate structures.

What You'll Bring

Required

• 5 years' minimum product management experience, with a track record of owning product outcomes from definition through delivery.
• Direct experience in the utility, energy, or retail electricity industry. You understand how demand response programs are designed, procured, and measured. You know what ISO/RTO dispatch signals look like, why M&V methodology matters, and how REP operations work in a deregulated market.
• Working knowledge of at least one of: (a) utility program procurement and VPP delivery, or (b) retail electricity market structure and rate design. Ideally both. If one, you can credibly come up to speed on the other quickly.
• Commercial product instincts. You can design rate plans, evaluate the economics of a program offering, and assess whether a proposed product design is commercially viable. You understand that the commercial structure matters as much as the technical one.
• Ability to lead through influence. You don't own an engineering team. You earn followership by building conviction around the right direction — and you're energized by that kind of leadership challenge.
• AI-native working style. You use AI tools to accelerate market analysis, regulatory research, rate design modeling, and program economics. You operate with the leverage of a much larger team.

Strongly Preferred

• Experience with residential demand response, battery storage dispatch, EV managed charging programs, or Virtual Power Plant enrollment.
• Familiarity with ERCOT settlement, REP/QSE/LSE operations, or retail electricity rate design in a deregulated market.
• Experience navigating utility program procurement, ISO/RTO tariffs, or direct