Operations Manager

Who We Are Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit What We Do Responsible for ensuring the effective day-to-day delivery of a defined operational function. They serve as the subject-matter expert, providing guidance and oversight on operational processes, and driving continuous improvement to meet quality, compliance, and efficiency standards. While accountable for outcomes, the role does not directly manage staff.

HOW YOU'LL CONTRIBUTE

• Manage and oversee daily functional activities to ensure accurate, timely, and compliant delivery.
• Act as the first point of escalation for operational issues, troubleshooting and resolving problems.
• Maintain up-to-date functional documentation, workflows, and standard operating procedures.
• Ensure compliance with internal policies, industry regulations, and quality standards.
• Monitor functional KPIs and prepare reports for leadership on performance and risk.
• Lead small to medium process improvement initiatives, including automation or workflow redesign.
• Partner with colleagues in related functions to ensure smooth end-to-end operational delivery.
• Provide subject-matter expertise to stakeholders and support audits or compliance reviews.

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

• Bachelor's degree or equivalent combination of education and experience
• May require advanced degree
• 5+ years of directly related experience
• Professional certificates may be required for the role

Knowledge, SKILLS, and Abilities (KSAs)

• Excellent written and verbal communication skills
• Excellent interpersonal, relationship-building and teamwork skills
• Self-motivated; self-starter
• Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks
• Proficient in Microsoft Word, Excel and PowerPoint

This position is eligible for bonus pay and/or incentives for production or other goals. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.