Claims Care Associate

Claims Care Associate

We are excited to bring on a Claims Customer Care Associate to join our claimant excellence team supporting Group Protection in a remote environment. As a Claims Customer Care Associate, you will be responsible for answering claimants calls regarding potential group insurance product (example: dental, life, disability, FMLA, etc.) in a call center environment. You will act as a liaison between the employee (member) and the claims examiner to provide a positive customer experience during their specific challenge. As a member of the team, you will educate the customer on their claims needs/questions and advise of next steps in the process. This opportunity will provide insight into the world of group insurance administration while gaining new skills through a defined career pathing and development program.

You will communicate with roughly 50-60 customers throughout the day, answering questions and providing information regarding their claim through the utilization of multiple applications and platforms. In addition, you will provide verification of benefits as needed for member. You will provide education to the customer/employer regarding the product (primary products: FMLA and disability) while having a strong focus on attention to detail to ensure the claim/leave is notated appropriately. You will communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers' expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently. You will identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality.

Training Schedule: Monday Friday 9:00am 5:30pm EST 6 weeks. Regular Full Time Schedule: Must be available to work an 8 hour shift Monday through Friday between the hours of 8:00am to 8:00pm EST (later shifts may occur as you progress in your career).

Must-have experience (Required) High School Diploma or GED Ability to communicate effectively (verbal/written) Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Must-have capabilities: Must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to perform at full capacity.

Experience (Preferred): Data entry and research experience in a fast-paced environment Ability to maneuver through multiple systems as needed

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.