Customer Service Representative

Customer Service Representative

About Bayside Sod and the Future Bayside Sod Inc. is a family-owned company that has been in business for over 30 years. In 2018, the next generation took over ownership with a vision to build a stronger, more sustainable company while creating exciting opportunities for its employees. Over the past several years, we've grown from 8 employees to more than 45 and have been recognized as an Inc. 5000 company. We're proud of our growth, but we're even more proud of the culture we've built along the way. At Bayside, people know one another, support one another, and celebrate each other's successes. We believe work should be challenging, rewarding, and enjoyable, and we're committed to creating an environment where employees feel valued, respected, and empowered to grow both personally and professionally. As part of our team, you'll enjoy competitive pay based on experience, health insurance with the company covering 50% of the employee's premium, bonus opportunities when the team succeeds, paid time off and holidays, and opportunities for career growth as Bayside continues to expand. We invest in our people because we believe our employees are the foundation of our success. If you are looking for more than just a job & paycheck, if you are looking for a place where your work matters, your teammates have your back, and you can build a long-term career, we would love to hear from you.

Job Description Bayside Sod Inc. is growing, and we are looking for a Customer Service Representative who is passionate about creating exceptional customer experiences. As one of the first voices our customers hear, you'll help guide them through purchasing sod, scheduling estimates, supporting our growing Turf Care division, and ensuring every interaction reflects Bayside's commitment to quality and service. Success in this role requires outstanding communication, strong organizational skills, and a genuine desire to help customers while working efficiently in a fast-paced environment. This position offers an hourly pay range of $23-$26, depending on experience.

Job Duties

• Own the first impression. Answer inbound calls, respond to customer inquiries, and ensure every caller receives prompt, professional, and friendly service.
• Guide every opportunity. Process inbound leads, schedule and reschedule estimates, answer product and service questions, and connect customers with the right solutions.
• Own the follow-up. Proactively reach out on outstanding proposals, follow up with customers, answer questions, and help opportunities continue moving forward.
• Support our growing Turf Care division. Answer questions, schedule recurring services, process payments, and introduce customers to Turf Care solutions that fit their needs.
• Own the order desk. Enter customer orders accurately, maintain CRM records, process transactions, and ensure every order moves smoothly from purchase to fulfillment.
• Keep customers informed. Set expectations, communicate updates, resolve concerns, and help customers feel confident throughout their experience with Bayside.
• Be the communication hub. Coordinate with Estimating, Logistics, Operations, Turf Care, and Office Administration to keep information flowing and ensure customers experience one seamless process.

Your Day. Work where collaboration happens. This is a full-time, in-office position because we believe the best customer experience comes from teams working together in real time. Your typical workday is 8:00 a.m. to 4:30 p.m., Monday through Friday, allowing you to build a rewarding career while maintaining a healthy work-life balance. While occasional flexibility may be needed to support the team, we value your time outside of work and strive to maintain consistent schedules.

Job Qualifications

• High school diploma/GED required (college coursework or degree is a plus).
• Experience in customer service, office administration, scheduling, inside sales support, or another fast-paced customer-facing role where professionalism, communication, and organization were essential to success.
• Exceptional verbal and written communication skills with a professional and confident phone presence, while remaining efficient.
• Strong computer proficiency, including Microsoft Office and experience working within CRM or other business management software.
• Outstanding organizational skills with the ability to manage multiple priorities while maintaining accuracy and attention to detail.
• A proactive, ownership-minded approach—you naturally follow through, anticipate customer needs, and don't wait to be told what to do.
• Strong emotional intelligence—you build trust easily, remain calm under pressure, and communicate effectively and efficiently with customers and teammates alike.

What Makes a Great Customer Service Representative The best representatives don't just answer phones—they create confidence and build trust with every conversation. Here's what sets them apart:

• You enjoy helping people. You naturally build rapport, listen well, and genuinely want every customer to have a great experience.
• You stay organized. Whether the phones are ringing, customers are waiting, or priorities shift unexpectedly, you remain calm and focused.
• You follow through. If you tell a customer you'll call them back, send information, or solve a problem, you own it until it's done.
• You communicate with confidence and efficiency. You can explain products, answer questions, set expectations, and navigate difficult conversations professionally and efficiently.
• You see opportunities to help. Whether introducing a customer to Turf Care services or suggesting another Bayside solution, you're always looking for ways to create additional value.
• You believe details matter. Accurate orders, complete customer information, and proactive communication all contribute to an exceptional customer experience.
• You lead every conversation. You understand what the customer is trying to accomplish and proactively guide them toward the right solution.
• You set clear expectations by explaining what will happen next, and every interaction ends with a clear next step, so customers leave feeling informed and confident.
• You accomplish all of this efficiently, never rushing the customer, but confidently leading the conversation so every caller receives an exceptional experience while allowing you to help more customers throughout the day.

Our Core Values

• Push It - Commit to Continuous Improvement
• Quality for Your Mama - Deliver Quality as if it's for Family
• We Care in this House - Be Here for More Than a Paycheck