Desktop Support Manager

Top Tier Investment Bank is seeking a Support Desk Team Lead for a fulltime, permanent position in NYC. The role requires working on-site four days per week in midtown Manhattan.

You will lead and mentor a team of four to six IT Support Analysts responsible for providing white glove support to C-Suite executives as well as supporting all company users.

Your team is responsible for Level I and Level II support issues as well as project work such as prepping laptops for new hires.

Must be hands on and willing to roll up your sleeves and provide top notch support as well as performing team lead functions. You and your team will:

• Build, deploy, and maintain laptops, desktops, and Intune-managed mobile devices. Support Microsoft 365 and Windows 365.
• Coordinate moves, adds, and changes. Manage and audit hardware and software inventory.
• Support conference rooms, video conferencing, and VoIP, including high-profile meetings.
• Train users and give technical guidance.

Requirements include:

• 8+ years in IT support, including 2+ in a lead or senior role.
• Proven ability to lead and mentor a team in a fast-paced setting.
• Experience providing white-glove support to C-suite and senior executives.
• Strong knowledge of Windows, Microsoft 365, hybrid Active Directory (on-premises and Entra ID), Intune, and Windows Autopilot.
• Experience with software deployment and patch management.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) and network security.
• Working knowledge of PowerShell and a passion for automation.
• Experience supporting AI platforms such as Claude and Microsoft Copilot from an end-user view.