IT Service Desk Manager

About Forterra

Forterra is a leading provider of autonomous systems for ground-based movement in the working world. Amongst some of the earliest innovators in the field of driverless technology, Forterra is focused on building systems that protect front-line soldiers and enable civilian workers in our industrial base. Forterra is the go-to provider of ground autonomy solutions for the U.S. Department of Defense, which harnesses the technology for asymmetric warfare in critical conditions.

About the role

As our IT Service Desk Manager, you will be responsible for leading a team of IT professionals and ensuring that technology systems and processes are aligned with the company's goals and objectives. This role will include a close working relationship with our Cybersecurity team.


What you'll do

• Lead and manage a team of IT professionals, providing guidance and support to ensure high-quality work and effective communication within the team and with other departments.
• Ensure that all technology solutions are scalable, secure, and comply with relevant regulations and standards.
• Evaluate and manage the organization's technology infrastructure, including hardware, software, networks, and systems.
• Identify and implement new technologies that can improve the efficiency and effectiveness of the organization's operations.
• Develop and maintain project plans and timelines (backlogs) for IT engineering projects, ensuring that deadlines are met and budgets are adhered to.
• Collaborate with other departments to identify and address technology-related challenges and opportunities.
• Build relationships with other business and engineering leaders to determine possible risks and risk management processes.
• Collaborate on the development and implementation of effective and reasonable policies.
• Ensure compliance with applicable regulatory requirements.
• Supervise daily operations of network and server infrastructure personnel
• Be hands on in implementing IT solutions covering infrastructure on prem and in the cloud
• Oversee additions/upgrades of equipment, hardware, and software solutions.
• Manage our enterprise services e.g. Active Directory

What We're Looking For:

• 8+ years of experience in IT, with 3+ years in a leadership role.
• Bachelor's degree in computer science, information systems, or a related field or equivalent experience.
• Excellent leadership and management skills, with the ability to motivate and inspire a team of professionals.
• Strong project management skills, with the ability to manage multiple projects simultaneously and ensure that deadlines are met.
• Clear and concise communicator.
• Experience leading and managing IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems.
• Firm grasp on IT infrastructure and operations best practices
• Experience managing a technology budget and allocating resources effectively.
• Demonstrated record of working hard, being a trustworthy teammate, holding yourself and others to high standards and being kind to others.
• Demonstrated ability to create innovative solutions that create exceptional collaborative environments.
• Identify inefficiencies, functional overlap, synergies and opportunities; implement solutions and close gaps.
• Experience building, leading, and mentoring direct reports while creating strong camaraderie and mission achievement.

What We Love to See:

• M365 GCC High experience
• NIST800-171 / CMMC experience
• Experience leading an IT Service Desk team
• Experience in a start-up or similar fast-paced environment

US Salary Range
$140,000-170,000

The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience, education, specialized training, critical expertise, training, and more. Equity in Forterra is included in most of our full-time, high-demand roles and is therefore considered part of Forterra's overall compensation package. In addition to base salary and equity, Forterra offers competitive benefits for full-time employees including:

• Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.
• Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a winter break in December.
• Competitive paid time off (PTO) offering 20 days accrued per year.
• A minimum of 7 weeks fully paid parental leave for birth/adoption.
• A $9k annual tuition reimbursement or professional development stipend.
• Fully stocked beverage refrigerators with all the Celsius your little heart desires.
• 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.

Your recruiter will be able to share more information about our salary and benefits offering during the hiring process.


CLEARANCE ELIGIBILITY - This position may require eligibility to obtain and maintain a U.S. security clearance. For more information about U.S. Security Clearances: click here.


Forterra is an equal-opportunity employer, providing and promoting equal employment opportunity in all personnel practices. Forterrans are unique, talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain.


All qualified applicants will receive consideration for employment without regard to any factor, including veteran and disability status, and criminal history, in accordance with applicable local, state, and federal laws.

Forterra is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

To see Forterra's candidate data privacy policy, please visit Forterra Legal | Job Applicant Privacy Notice.