Supervisor

Overview Our values start with our people, join a team that values you! We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience success, career growth, teamwork, and a commitment to Diversity, Equity & Inclusion, and our community. Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. Responsibilities General Purpose: The Area Supervisor is a member of Store Leadership responsible for a specific area of the Store and the general operations and supervision of the Store when functioning as the Manager on Duty. Open/close the Store, supervise Associates, maintain a friendly, easy-to-shop environment, ensure proper merchandise presentation, and maintain a clean work area. Execute and supervise Company operational processes as needed. Essential Functions Maintaining Safe & Secure Environments: Understands safety as the priority; maintain awareness on the sales floor; correct or report unsafe conditions; secure building including entry/exit control and EAS devices; cash office security; ensure clear egress; test fire alarm systems; respond to after-hours alarms when requested. Customer Service: Treat customers, associates, and leaders with respect; demonstrate courtesy, friendliness, and professionalism; recognize associates via company programs; represent and support the Company brand; maintain professional appearance and enforce dress code; keep areas clean and merchandised to standard; manage daily trash removal. General Merchandising: Ensure recovery, sizing, and markdowns per standards; receive merchandise when needed; process merchandise with urgency; handle non-merchandise inbound deliveries; maintain stockrooms; assist with merchandising on the sales floor; secure back-stock; monitor loss reduction; comply with monthly presentation guidelines; manage floor moves, signing, and re-wraps as needed. Front End Supervision and Operations: Implement Company Best Practices; maintain pace and presence at the Front End; train/coaching on cash registers and procedures; manage breaks; ensure equipment works; maintain Front End supplies and recovery; expedite checks; teach Scan and Bag; ensure salability of merchandise at Front End and displays. Administrative Duties as Assigned by Store Manager: Ensure cash pulls and bank deposits per policy; Front End control when needed; adhere to refund approvals, purchase approvals, tills, cash safety, and payroll-related duties; assist with payroll administration as needed; perform other duties as assigned. Competencies Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications and Special Skills Required Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. Physical Requirements / ADA Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. Supervisory Responsibilities Retail Associates Stockroom Leads (where applicable) Disclaimer : This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company\'s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. The base pay range for this role is $16.50 - $17.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance. #J-18808-Ljbffr Ross Stores, Inc.