Patient Service Representative Trauma Services Outpatient Clinic Part Time Days

Patient Service Representative

We are looking for a part-time genuine, friendly, and motivated self-starter to join the team at our SAMG Trauma clinic located at 999 N. Curtis Rd., Suite 415, Boise, ID 83706.

As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients' administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.

Our ideal candidate is friendly, detail-oriented, a quick learner, and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.

Position details:

• Part-time position working approximately 30 hours per week.
• Schedule: Monday through Friday; hours to be determined.
• This position supports approximately 16-20 providers and works alongside a team of 7 Patient Service Representatives and 1 Lead Patient Service Representative.
• The primary work location will be the Trauma Clinic at 999 N. Curtis Rd., Suite 415, Boise, ID 83706.
• This role primarily supports the Trauma service line and may provide coverage and support to other clinics on days when Trauma does not have scheduled patients.
• Opportunity to work closely with a collaborative, team-oriented group dedicated to providing exceptional patient care and service.

Minimum qualifications:

• High School Diploma or equivalent preferred.
• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Essential functions:

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions
• Protects patients' rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
• Maintains operations by following policies and procedures and reports needed changes

Additional duties:

• Acknowledges and greets patients immediately, providing a positive customer service experience
• Registers patients for appointments and completes paperwork
• Verifies and updates existing patient and insurance information
• Keeps patient appointments on schedule by notifying provider of patient's arrival
• Informs patients immediately of delays, explains why, and the anticipated wait time
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles
• Assist patients with all aspects of Financial Assistance Paperwork
• Control credit extended to patients via a payment plan
• Maintain business office inventory and equipment and order supplies
• Maintain a neat work area including the reception area
• Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service

About Saint Alphonsus:

• Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
• Visit to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.