Patient Services Representative

Job Description

Job Description

Make a meaningful impact in patients’ lives every day with St. Luke's Health System. As a Customer Service Specialist on our Revenue Cycle team, you will be a compassionate voice and trusted guide for patients navigating their healthcare finances. In this role, you will turn complex medical billing into clear, supportive solutions—delivering clarity and peace of mind when our community needs it most.

What You Will Do

• Serve as the primary point of contact for inbound calls, addressing patient inquiries, handling billing concerns, and resolving self-pay balances with empathy and care.

• Conduct outbound calls to patients, physician offices, and insurance carriers as needed to facilitate prompt account resolution.

• Translate complex insurance claim processing and billing policies into clear, accessible language for patients and guarantors.

• Safeguard patient privacy by verifying identities and maintaining strict compliance with HIPAA and healthcare regulations.

• Accurately document all account activities, customer interactions, and follow-up steps in real time.

• Partner across administrative departments and hospital service areas to troubleshoot and resolve account discrepancies.

• Expand your professional capabilities through dedicated training programs, mentorship, and continuous learning opportunities.

What You Bring

• High school diploma or GED equivalent.

• At least 1 year of relevant customer service or related experience.

• strong verbal communication and active listening skills to build rapport and handle inquiries effectively.

• Resourcefulness and attention to detail when navigating multiple tools and resolving patient concerns.

Join an organization committed to excellence, integrity, and patient-first care. Apply today to take the next step in your healthcare career with St. Luke's Health System!

Responsibilities

•Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. often within a specific response-to-call timeframe and with the intent of collecting self-pay balances owed and resolving any concerns promptly.  

•Makes outbound phone calls to patients, physician offices, insurance carriers, etc., as needed.  

•Adheres to all applicable laws, regulations, and industry standards, including HIPAA guidelines. V 

•Verifies each patient before disclosing information and helps them update account information such as phone number, address, or email address.  •Maintains and improves quality results by adhering guidelines, and call metric and time management standards.  •Follows scripts as provided to facilitate consistent and expedient account resolution.  

•Facilitates and/or responds promptly to patient inquiries regarding billing procedures, policies, and statements.  •Utilizes multiple resources to resolve patient inquiries while on the phone.

• Patient Support
• Patient Financial Services
• Health Insurance Policies
• Healthcare System Navigation
• EHR/Epic
• Call Center Support

Qualifications
• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on ziprecruiter.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.