Eap Counselor

JOB DESCRIPTION

Marketing Statement The Washington Metropolitan Area Transit Authority (WMATA) Occupational Health and Wellness (OHAW) department is seeking an experienced Employee Assistance Program Counselor who will be responsible for clinical services, including assessment for mental health & substance abuse, surveillance drug and alcohol testing, referrals, case management, and counseling to all Metro employees referred to the Employee Assistance Program (EAP). The incumbent is also responsible for developing and implementing treatment plans for clients, developing and facilitating outreach and educational content, maintaining confidentiality of all client-related documentation, conducting risk assessments, and performing crisis intervention when necessary. The ideal candidate will be proactive, flexible, have excellent interpersonal and communication skills, be a responsive team player, and exercise discretion in a complex occupational health setting. This role is critical to OHAW operations and requires a strategic thinker who is highly organized, empathetic, an adept problem-solver, and a skilled multitasker. The Employee Assistance Counselor is responsible for providing clinical services including assessment for mental health & substance abuse, surveillance drug and alcohol testing, referrals, case management, and counseling to all Metro employees referred to the Employee Assistance Program (EAP). Other responsibilities include developing and implementing treatment plans for clients, handling complaints and conflicts, developing and presenting new in-service training events to the EAP staff, maintaining all client-related paperwork, assessing patients for suicidal risk, and performing crisis intervention when needed. Principal Job Duties Assesses patients for risk of suicide attempts. Assists in the development and implementation of effective EAP training by developing training materials for all organizational levels. Interacts significantly on a daily basis with management and medical personnel to recommend courses of action on referrals and case management. Maintains confidentiality of records relating to clients' treatment Performs crisis interventions with clients. Prepares and maintains clinical EAP Records that accurately document intake interviews, assessments, referrals, case management interviews, treatment progress reports, drug/alcohol test results. Provides EAP related consultation services to all WMATA management employees. Counsels clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes. Provides clinical services including assessment, referral, case management, short-term counseling, and EAP surveillance alcohol & drug testing, as indicated, for all WMATA employees referred to the EAP. Refers for employees Independent Medical Evaluations when indicated Consults with Supervisors when determining Fitness for Duty Conducts Substance Abuse Professional (SAP) assessments in compliance with relevant US Department of Transportation (DOT) regulations and Metro policies. Collects information about clients through interviews, observation, or tests. Develops and implements treatment plans based on clinical experience and knowledge Other Duties Conducts comprehensive substance abuse education and training for employees that have violated Metro’s policies pertaining to the use and abuse of prohibited substances. Participates in Suicide Prevention Taskforce. Presents EAP portion of New Hire Orientation. Assists in development of a competent, reliable, and accessible network of treatment providers and community resources that are covered by Metro’s various health insurers. Contributes to the development and implementation of a comprehensive continuous improvement program evaluation procedure to ensure compliance with Metro policies and procedures. Provides testimony in concert with Health & Wellness management, Labor & Employee Relations and Legal & Compliance in response to unemployment claims and arbitrations Assists in preparation of Step 3 grievance responses for assigned cases. Assists in the development and implementation of a comprehensive, effective and continuous EAP marketing program to improve utilization of services among employees. Encourages clients to express their feelings and discusses what is happening in their lives, helping them to develop insight into themselves or their relationships. Provides personal assistance and emotional support to Metro employees and dependents, as needed. Guides clients in the development of skills or strategies for dealing with their problems. Fills out and maintains client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes. Handles complaints, settles disputes, and conflicts, or otherwise negotiates with others. Learns the various Metro Employee Benefits Programs, treatment provider network, and community resources. Performs chain-of-custody urine collection for drug testing and breath alcohol tests on employees as assigned and enters negative alcohol tests from these tests into the tracking database. Performs the duties of a certified Breath Alcohol Technician (BAT), where applicable. Prepares and presents in-service training events to EAP staff on the latest developments in the employee assistance program field. Determines if employee violates Drug and Alcohol mandates and if a referral to Joint Labor Management Committee (JLMC) is appropriate. Prepares chronology of events as needed for the Joint Labor Management Committee for employees who request a review of their case before the committee. Informs employee of JLMC decision and next steps. Works with the treatment provider, when indicated, in the development of a continuing recovery plan tailored to the effected employee's needs. Maintains and manages surveillance drug and alcohol testing. Receives and reviews drug tests results to assess for substance abuse. Enrolls and manages employees in program for chronic medication management. Consults directly with Medical Review Officer regarding verified drug results Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles. The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

RESPONSIBILITIES

Knowledge Knowledge of human resources policies, procedures, and regulations as stipulated by the Equal Employment Opportunity Commission, the Americans with Disabilities Act, and Affinitive Action guidelines Knowledge of Psychology, human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders Knowledge of Sociology and Anthropology, group behavior and dynamics, societal trends and influences #J-18808-Ljbffr Washington Metropolitan Area Transit Authority