Technical Delivery Lead - Equities Acceleration - Sr. Vice President

Technical Delivery Lead – Equities Acceleration - Sr. Vice PresidentCiti Technology Services (CTS) is seeking a Service Delivery Lead to join the Network and eTrading Service Delivery Excellence group in support of the Equities Acceleration Program — a strategic, firm-wide initiative to modernize Citi's Global Markets platform and drive growth, resilience, and operational efficiency across NAM, EMEA, and APAC.This role is accountable for ensuring the consistent and reliable delivery of technology services to the Equities business, bringing a strong foundation in technical program delivery to orchestrate complex, cross-functional technology workstreams. Key responsibilities include planning and executing service delivery across technical initiatives, acting as the primary point of accountability for delivery outcomes, and defining, monitoring, and reporting on delivery and performance commitments. The successful candidate will operate within a mission-critical trading environment where availability and performance directly impact financial outcomes and Citi's reputation in global markets.Key ResponsibilitiesEnsure the consistent and reliable delivery of technology services to the Equities business, orchestrating end-to-end service delivery across technicalLead and coordinate complex, cross-functional technical initiatives, managing scope, timelines, resources, and risk across multiple delivery cyclesPartner with Equities business leaders, technology teams, and cross-functional stakeholders across NAM, EMEA, and APAC to align service delivery outcomes with program objectivesLead post-engagement reviews and drive root cause analysis on delivery risks or issues, ensuring lessons learned are embedded into future executionContribute to the build-out of foundational technology teams supporting the Equities Acceleration Program, influencing hiring velocity given the high volume of roles requiring dedicated supportProvide regular executive-level reporting on delivery health, risks, and program outcomesChampion a culture of delivery excellence, resilience, and continuous improvement across technical workstreamsRequired Qualifications14+ years of experience in service delivery, technical program management, or a related leadership discipline within large-scale financial services or capital markets environmentsDemonstrated experience managing high-availability, mission-critical trading platforms or equivalent complex technology ecosystemsProven track record as a senior delivery leader, managing cross-functional dependencies and resolving blockers under pressure and tight timelinesDeep expertise in delivery governance, milestone tracking, and outcome reporting, with the ability to translate metrics into strategic recommendationsExperience operating in a global, matrixed organization across multiple regions (NAM, EMEA, APAC)Strong command of scalable delivery frameworks and governance models, including planning, risk/issue management, resourcing, and execution oversightExceptional stakeholder management and executive communication skills, with the ability to engage credibly at all levels of the organizationExperience leading or contributing to large-scale technology transformation initiativesPreferred QualificationsBackground in Equities, electronic trading, or Global Markets technology environmentsFamiliarity with network and eTrading infrastructure concepts relevant to trading platform deliveryTechnical program or delivery management certification (e.g., PMP, SAFe, Agile delivery frameworks)Experience supporting regulatory or consent order–related technology transformation initiativesExposure to platform modernization efforts within Tier 1 financial institutionsWhy This Role MattersThis position is foundational to the success of Citi's Equities Acceleration Program. Without dedicated service delivery and technical program leadership, program deliverables risk delay, directly threatening the modernization of Citi's Global Markets platform and the firm's ability to drive growth, resilience, and efficiency. The high volume of roles within this initiative requires dedicated support to ensure hiring velocity, and this position is critical to establishing the foundational technology teams required to deliver the program — a key strategic initiative for the firm's growth.