IT Support Specialist

Description In this role, you’ll provide hands‑on technical support that keeps campus systems running and students, faculty, and staff connected. This role exists to deliver reliable IT support by troubleshooting issues, maintaining systems, and ensuring a seamless user experience. What You’ll Do: Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolved Ensure productivity metrics are achieved and standardized processes are followed Ensure professional and courteous communication is maintained in all interactions, including face‑to‑face, over the phone, via email, and chat correspondence Adhere to and enforce company and client information security policies Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer Provide technical support across Windows, Mac, software, networking, and AV environments Own and resolve support requests end‑to‑end, ensuring timely and complete resolution Proficient in using ITSM ticketing systems Deliver professional, timely communication across all channels Meet performance metrics and follow standardized processes Support user accounts in Active Directory and Microsoft 365 Troubleshoot networking and telecom issues with support from network teams Manage IT assets, including inventory, deployment, and decommissioning Set up and support AV for meetings and events Contribute to documentation, SOPs, and knowledge base updates Provide escalated and after‑hours support as needed Partner with cross‑functional IT teams to support broader needs Adhere to information security policies and protect company data What You’ll Bring: Minimum 2 years’ experience supporting Windows and Mac operating systems in a corporate environment Knowledge of Windows desktop operating systems and office applications Experience with Active Directory, Google Workspace, and Office 365 administration Ability to provide after‑hours support when needed Strong communication, organization, and problem‑solving skills Ability to work independently and within a team environment Requirements Preferred Skills: Experience supporting Google Workspace, AV, Networking, and Application platforms Additional experience with Active Directory and Microsoft 365, including InTune Education & Certifications: Two‑year degree or higher is preferred or equivalent work experience Technical certificates desired ITIL Knowledge On‑Campus Collegis employs team members in a variety of locations across the country, with certain roles requiring a consistent onsite presence. This position is fully on campus at St. Catherine University in St. Paul, MN, with employees expected to work onsite full time to support in‑person collaboration, student engagement, and day‑to‑day operations. Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation. #J-18808-Ljbffr