Support Specialist I

Salary: USD30 - USD33 per hour Support Specialist I Duration: 6‑month W2 contract to hire Work Authorization: W2 only — no C2C or third‑party submissions Pay Rate: $30–$33 per hour Job Summary The Support Specialist I provides front‑line IT support to end users, serving as the first point of contact for technical issues. This role involves handling inbound support requests, managing tickets through a helpdesk system, and assisting users both remotely and in person. Answer inbound support calls, log issues as tickets, and elevate when necessary Monitor and manage helpdesk tickets submitted via forms or email Categorize, prioritize, and resolve tickets in a timely and accurate manner Ensure all assigned tickets are completed thoroughly and documented properly Set up new user laptops, ship equipment as needed, and provide remote assistance with first‑time login and setup Configure new user mobile devices and assist remotely with remaining setup tasks Assist users with computer and application login issues Assist users with VPN connectivity issues Provide basic assistance with application usage and elevate to training teams as appropriate Support password resets and multi‑factor authentication (MFA) setup Perform other duties as assigned Qualifications Education & Certifications High school diploma or equivalent (required) Associate’s degree in Information Technology, Computer Science, Information Systems, Electrical Engineering, or a related field or equivalent work experience (preferred) Experience, Knowledge & Skills Basic experience building, configuring, and troubleshooting laptops and desktops Working knowledge of Microsoft Windows operating systems Basic troubleshooting experience with Android and iOS devices #J-18808-Ljbffr