Office Technician

Job Description and Duties

It is important to read this advertisement in its entirety. You are required to submit a Statement of Qualifications (SOQ) for this position. The SOQ instructions and required statements are at the bottom of this posting. Applications received without an SOQ or with an SOQ that does not comply with the instructions will be disqualified.

Under the direction of the Staff Services Manager I, the Office Technician (Typing) in the Business Tax Appeals & Hearings Support Section of the Case Management Division, performs a wide range of the most difficult clerical functions in support of the division. The Case Management Division is responsible for the administration of the tax appeals program overseen by the Office of Tax Appeals. In this role, the incumbent provides document management and support services, mail distribution, and various administrative services tasks for division staff.

Looking for a State Job? - Review the webpage and be sure to complete the exam/assessment and state application before applying for this position.

You will find additional information about the job in the .

Working Conditions

• Requires frequent contact with OTA Management.
• Requires mobility to various areas of the Department’s work locations.
• Workstation is equipped with standard ergonomic office equipment, as appropriate.
• Travel may be required within the State of California to attend meetings, training classes, seminars and forums.
• Travel may be by train, plane and/or automobile.
• The duties of this position are equipped with standard ergonomic office equipment, as appropriate.
• Will be required to attend meetings or training classes either virtually (Zoom; TEAMS) or in-person.

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

This is a repost for JC 527774. If you have already applied, please do not reapply. We are still reviewing applications.

In order to be considered for this position, you must include the following:

• JC 535848 in the "Examination or Job Title" section of the State application (STD.678) when submitting a hardcopy application.

• A Statement of Qualifications (SOQ) is a narrative discussion addressing the questions listed below. The SOQ must be typed, single spaced, 12-point font, and no more than 2 pages in length. Applicants who do not follow these instructions will not be considered for the interview process. Cover letters and resumes do not take the place of SOQs.

1. Describe your experience working in a team environment. Explain how you develop productive working relationships with peers and management.

• Applicants who do not submit a SOQ or not answer the question will not be considered for the interview process.

• Electronic submittal of applications and documents thru Calcareers.ca.gov is preferred. Emailed or faxed applications will not be accepted.

• Additional hires may be made from this job bulletin if additional positions become available.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Highly motivated individual who enjoys challenges and working in a fast paced, professional environment
• Experience working within the administrative functions of a busy office.
• Experience providing effective customer service as well as building and maintaining trusted relationships with coworkers, management, and the public.
• Ability to type at a minimum speed of 45 words per minute.
• Ability to follow detailed and specific instructions.
• Excellent organizational skills.
• Ability to communicate (verbal/written) clearly, concisely and accurately.
• Demonstrate ability to work effectively in a collaborative team environment.
• Ability to adapt to change quickly and to work under pressure, prioritize work and meet deadlines.
• Experience with MS Word, Excel, Adobe software programs.
• Experience utilizing Salesforce.
• Perform difficult clerical work including the ability to process a large variety of documents

Benefits

For information regarding available employee benefits, please visit the California State Civil Service Employee Benefits Summary page on the California Department of Human Resources' website at: California Employee Benefits Summary

Typing Exam Information

Individuals must have Office Technician (Typing) certification list eligibility, transfer eligibility, reinstatement rights or SROA (please include SROA letter if applicable).

Individuals who have list eligibility (or are in the process of obtaining list eligibility) may also apply. To obtain list eligibility, please review this examination bulletin .

Applicants must meet the Minimum Qualifications stated in this

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Describe your administrative background in data entry, record keeping, and general office support. Explain your knowledge and experiene with Adobe Acrobat to create, edit, and manage PDF (Portable Document Format) files."