Patient Services Representative

Join Our Team at Ear, Nose, and Throat Specialists of Wisconsin!Are you passionate about helping others, love delivering great customer service, and thrive in a positive, team-first environment? If so, we'd love to meet you! Ear, Nose, and Throat Specialists of Wisconsin is growing—and we're looking for someone with a welcoming personality and a can-do attitude to join our team! At ENT Specialists of Wisconsin, we believe in more than just work—we believe in balance, support, and a culture where every employee feels heard and valued. If you're looking for a workplace where people genuinely care about each other and where your contributions matter, you've found it.What Makes Our Workplace Special:Flexible working hours for better work-life balanceAutonomy in your role and the ability to make a real impactGrowth opportunities and on-the-job trainingA relaxed, casual environment with supportive, friendly coworkersFun company perks and a people-first cultureWhat You'll Do:Deliver exceptional customer service—every interaction matters!Confirm online bookings and greet patients with warmth and professionalismVerify patient demographics and scan insurance cards/documentsAnswer incoming calls and assist patients with scheduling appointmentsPrep patient charts for upcoming visitsAccurately enter and manage patient data in our EMR systemCollaborate with the team through EMR, email, and Microsoft TeamsWhat We're Looking For:A high school diploma or equivalentAt least 1 year of experience in a customer service or office settingAvailable 40 hours/week Monday-FridayPositions Available in Appleton and NeenahWillingness to occasionally travel to our other Fox Valley clinic locations to provide coverageWhy You'll Love Working Here:Generous paid time off (starts accruing immediately!)Schedule flexibility that fits your lifeComprehensive health care coverage (individual & family)Annual education allowance401(K) retirement plan + year-end profit sharingCompany-paid short- and long-term disability coveragePaid holidays—including a personal "floating" holiday just for youIf you're looking to join a compassionate, dynamic team where people come first, apply today!