Front Desk Coordinator

Job Description

Job Description

Front Desk Coordinator / Patient Care Coordinator

Santa Monica & Los Angeles, CA

Our growing, patient-focused dental practice is seeking a friendly, organized, and experienced Front Desk Coordinator / Patient Care Coordinator to join our team. Opportunities are available at both our Santa Monica and Los Angeles office locations .

We are looking for someone who is professional, detail-oriented, and passionate about providing outstanding customer service. The ideal candidate enjoys building relationships with patients, thrives in a fast-paced environment, and can confidently manage the daily operations of a busy dental front office.

Responsibilities

• Greet patients with a warm, professional, and welcoming attitude.
• Answer incoming phone calls and assist patients with scheduling and questions.
• Schedule appointments efficiently to maximize the doctors' and hygienists' schedules.
• Verify dental insurance benefits and explain coverage to patients.
• Present treatment plans and discuss financial arrangements.
• Collect patient payments and process transactions.
• Confirm appointments and manage patient recalls.
• Maintain accurate patient records using dental practice management software.
• Coordinate communication between patients, doctors, and team members.
• Assist with administrative and clerical duties to ensure smooth daily office operations.

Qualifications

• Minimum of 2 years of dental front office experience preferred.
• Experience with dental practice management software (Dentrix, Open Dental, Eaglesoft, or similar).
• Knowledge of dental insurance verification and treatment coordination.
• Strong communication, customer service, and organizational skills.
• Professional appearance and positive attitude.
• Ability to multitask and remain calm in a fast-paced environment.
• Reliable, punctual, and a team player.

Preferred Qualifications

• Experience presenting treatment plans and discussing financial options.
• Knowledge of PPO insurance billing and insurance verification.
• Bilingual (English/Spanish) is a plus but not required.

What We Offer

• Competitive compensation based on experience.
• Opportunities at both our Santa Monica and Los Angeles office locations .
• Modern, fully digital dental practices.
• Friendly, supportive, and collaborative team environment.
• Opportunity for professional growth and advancement.
• Established patient base with a reputation for exceptional care.

If you are an enthusiastic professional who enjoys helping patients and creating exceptional first impressions, we would love to meet you.

Please indicate in your application whether you are interested in the Santa Monica location, the Los Angeles location, or both.