Customer Service Representative

Customer Service Representative Location: Olathe KS (Onsite) Duration: 3 Months Contract (With higher possibility of extension or Conversion depending on your Work performance) Pay Rate: $18.50/hr on W2 SHIFT DETAILS: Monday- Saturday 10am - 7pm (Candidate will have 2 off days every week which are rotating.) As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience What your day-to-day will look like: Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess, and resolve problems or issues Monitor progress of delivery routes Process changes or cancellations to delivery orders What you'll need to excel: At a minimum, you'll need: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. High school diploma or equivalent 1-year related experience preferably within a call center environment It'd be great if you also have: Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations