Team Leader

Team Leader for Child Support Services

Veritas HHS seeks a Team Leader for the 20th Judicial District Child Support Services of Tennessee located in Nashville, TN.

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our company culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here's our mission and core values.

Mission – Do socially useful work, have fun, and prosper.

Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Most places you work, someone else owns the outcome. Here, you do.

Veritas HHS is a management and employee-owned company serving families across 22 offices in North Carolina, Maryland, South Carolina, Tennessee, and Virginia. We help parents navigate child support — not as enforcers, but as partners working toward stability for kids and families. That work matters, and the people doing it should share in what gets built. We pride ourselves on our mission and employee ownership is how we back that up – Your success and the company's success are one in the same, by design. Employee ownership is just one of the many things we offer to show value to not only our company, but to our employees. It's one of the many ways we give back to those that do socially useful work, prosper, and have fun.

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Volunteer Time Off
• Rewards Program
• On-Demand Pay

About the Position:

The Team Leader provides supervisory oversight for a team of case managers, specialists and/or administrative staff in a discreet or combined functional area, such as establishment, fiscal, or interstate case processing. This individual reports to the Deputy Program Manager or Program Manager.

Primary Responsibilities:

• Supervise a team of case managers, specialists and administrative staff
• Recruit, hire, and train replacement staff as needed
• Review staff work for accuracy, quality, and completeness (quality assurance)
• Analyze work and devise process improvements
• Evaluate performance, provide feedback, coach, and mentor team members
• Identify and address training needs and provide employee development opportunities
• Participates in identifying issues, generating alternatives, and implementing solutions
• Receive, evaluate, and resolve customer problems and complaints
• Other related duties as assigned

Requirements:

• Associate's Degree or Paralegal Certification
• At least four years of experience as a child support case manager or similar relevant experience (paralegal, eligibility case manager, etc.).
• Two years of additional education may be substituted for equal amount of experience.
• Proven ability to manage, provide and direct work activities of self and others
• Knowledge of State child support policy and procedures and systems