Director, Business Insights & Analytics

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

Director, Business Insights & Analytics

You’ll transform transactional, marketing, operational, product, and behavioral data into decisions the Marketplace leadership team acts on. This is a hands-on, part strategist, part executor role. Our ideal candidate is a player / coach that leads a lean team and acts as the connective tissue between the business, central data, product, and key cross functional partner teams. You’ll report to the President, Marketplace.

What You’ll Do

• Define and own the Marketplace analytics stack to accurately and consistently monitor key business metrics such as: # of sellers / buyers / vaulters, GMV, AUM, take rate, LTV & cohort analysis, and liquidity / conversion funnels
• Strategic sounding board: partner with GMs and BD lead to pressure-test emerging ideas with data. In an advisory capacity, size opportunities, validate assumptions, and flag where data is inconclusive or unavailable
• Cross-functional coordination: collaborate with Product, Engineering, Finance, Operations and Marketing to ensure each function works off a shared, consistent view of Marketplace data
• Product insights: partner with product to understand feature usage, funnel efficiency, and user cohort performance across the pods to inform Marketplace leadership
• Marketing insights: partner with Marketing to deliver acquisition, attribution, and segment data to inform Marketplace‑specific marketing investments and GTM motions
• Data infrastructure requirements: partner closely with Central Data team Engineering and Product teams to inform data models / data infrastructure requirements, ensuring business requirements are appropriately captured to build insights off of
• Fraud coordination: partner with the Fraud team and GMs on shared data signals - anomalous transaction patterns, account behavior, and listing‑level risk indicators - via data-sharing and pattern-flagging
• Deliver recurring insights and ad hoc analysis to the GMs and support Board / Exec reporting - examples include: vault cohort analysis, inform bidding engine logic

Who You Are

• 7-10+ years of experience working with data to drive analyses & business insights, ideally in Marketplaces, FinTech, or eCommerce industries
• Player / Coach DNA: you are equally as comfortable writing SQL queries yourself as you are guiding, mentoring, and managing a lean team of analysts
• Strong business acumen: you are strategic and curious. You ask questions to deeply understand the business and can carry forward analyses, test hypotheses, and present back structured recommendations that solve ambiguous problems
• Strong communicator: you can communicate across all levels of the org, effectively translating between high level business leaders, to analysts, to engineers and technical counterparts
• Technical expertise: experience working with large datasets using SQL, building data abstractions to support reporting and analysis, and creating shareable deliverables for stakeholders in BI tools like Tableau, Mode, or Lightdash; experience building data pipelines with dbt a plus
• Collectibles or alternative-asset market familiarity is a plus, not required

Salary Range

Salary Range: The salary range for this position is $160,000 - 260,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Fertility, commuter, and educational assistance benefits for full-time employees
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Location & Working Arrangement

For remote or hybrid candidates, we will consider; if you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

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