Field Service Technician

Field Service Technician

RND Automation is seeking a highly skilled and customer-focused Field Service Technician to install, commission, troubleshoot, and service custom automation equipment at customer facilities throughout the United States and internationally.

This position requires approximately 75% travel and is ideal for a senior technician who enjoys hands-on problem solving, working with advanced automation technologies, and supporting customers in demanding manufacturing environments.

Key Responsibilities

• Install, commission, troubleshoot, and service custom robotic, packaging, and automated assembly equipment at customer facilities.
• Diagnose and resolve electrical, mechanical, pneumatic, controls, and automation-related issues.
• Troubleshoot and modify PLCs, HMIs, motion-control systems, and robotic systems.
• Support equipment startup, machine qualification, and customer acceptance.
• Analyze machine performance and identify root causes of equipment failures.
• Read and interpret electrical schematics, mechanical drawings, pneumatic diagrams, and machine documentation.
• Troubleshoot mechanical systems including conveyors, actuators, servo systems, tooling, fixtures, and custom assembly mechanisms.
• Work closely with engineering, controls, manufacturing, and project management teams to resolve field issues.
• Provide technical support and training to customers, including engineering personnel.
• Document service activities, machine issues, corrective actions, and recommendations.
• Communicate professionally with customers and provide timely updates on equipment status and corrective actions.
• Assist with machine improvements, modifications, and field upgrades.
• Maintain a high level of safety and professionalism while working at customer facilities.

Required Qualifications

• Requires equivalent hands-on experience as a Field Service Technician or similar role; a certificate or technical degree is preferred.
• Experience troubleshooting and servicing custom automation or automated assembly equipment.
• Working knowledge of PLCs, HMIs, and industrial robotics.
• Strong understanding of mechanical systems and the ability to troubleshoot complex mechanical equipment.
• Ability to read and understand electrical schematics, mechanical drawings, and pneumatic diagrams.
• Strong electrical and mechanical troubleshooting skills.
• Ability to use diagnostic tools and systematically identify root causes of equipment problems.
• Excellent communication, customer service, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Ability and willingness to travel approximately 75%.

Preferred Qualifications

• Experience with industrial robots, servo motors, motion control, vision systems, or machine safety systems.
• Experience with PLC platforms such as Allen-Bradley/Rockwell Automation, or similar.
• Experience with HMI troubleshooting.
• Experience with automated assembly, packaging, medical device, or industrial automation equipment.
• Experience with machine commissioning and customer acceptance testing.
• Knowledge of pneumatic and electrical control systems.
• Experience providing customer training and technical support.

Other Requirements

• Frequent travel to customer manufacturing facilities, up to 75%.
• Ability to work around operating machinery and industrial automation equipment.
• Ability to stand, walk, bend, reach, and occasionally lift equipment or components as required.
• Willingness to work flexible hours, including evenings or weekends, during machine installations, startups, or critical service events.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.