Customer Service Representative - August Start - Inbound Only

Inbound Call Center RepresentativePrinciple Choice Solutions, LLC (PCS) are trusted and respected healthcare revenue cycle experts. Even more than our experience, our level of service rises above others because we are passionate about what we do. At PCS, our mission is to provide value-based solutions to help clients navigate rapidly changing environments. We achieve this by recruiting, developing, and retaining a team of ethically based leaders with exceptional ability, character, and dedication in an environment that rewards steadfast focus on each client's individual success. In fact, PCS encompasses our values of integrity, dedication, and transparency that guide everything we do as a company.PCS was built on the sincere desire to provide our associates with a work environment that fosters a healthy work-life balance while providing our clients with a competitive edge, all without sacrificing our values or high standards.$17.75 HOURLY RATE + $4.41 HEALTH AND WELFARE (UP TO 40 HOURS WEEKLY)Are you passionate about providing world-class customer service? Do you want to grow your career with one of the fastest growing companies in Omaha? APPLY NOW TO JOIN OUR TEAM!We are currently seeking enthusiastic Call Center Representatives to assist the Veteran's Administration. Work in a rewarding environment with top-of-the-market compensation and excellent benefits. Military experienced candidates are encouraged to apply.Job ResponsibilitiesAs a Call Center Representative, you will ensure a memorable customer service experience by determining the caller's needs and help them with their inquiries. Specific duties for this role include:Answering customer requests or inquiries in a high-volume, inbound Call Center settingConducting every interaction with a customer focused, courteous approach that will ensure first call resolution and achieve provider satisfaction scores of 90% or higherDocumenting call activity into various VA systemsIdentifying and resolving customers' inquiries using problem-solving skillsBuilding a positive rapport across a variety of personality typesContinually maintaining a working knowledge of our processes and proceduresWhat We OfferCompetitive compensation – hourly wage + incentives/bonusesSet scheduleBi-weekly pay with direct depositPaid on-the-job trainingSupportive and motivating staff to help you succeedOpportunities for advancementProfessional (Business Casual work environment) and upbeat office settingJob RequirementsWe are looking for Call Center Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Don't worry if you don't have the experience, we will teach you the skills needed for success. Additional requirements for this role include:High School Diploma or GED requiredPreferred 1-2 years' experience in customer serviceGoal oriented with a healthy competitive spiritStrong attention to detail, dependability, and follow throughGeneral office skills and knowledge of standard office equipmentExcellent verbal and written communication skillsFlexibility to adapt to changes in a growing organizationUS Citizenship required, work sponsorship unavailableTwo forms of Valid IdentificationPersonal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high valueBenefitsMedical, Dental, Vision, Pet InsuranceHospital and Accidental Supplemental InsuranceShort/Long Term DisabilityLife insuranceTelehealth401K (with employer matching contributions)Paid Time OffPaid Sick Time11 Paid HolidaysThe incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements.The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS' employee and customer data.The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.