Retail - Practice Director - Restaurant

At Henderson, We're About More Than Just Buildings
We're about the people, experiences, and longevity of a building. We’re a company of problem-solvers and innovators known for our technical excellence and ability to provide come up with out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life – and keeping them in shape long after the doors open.

As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities.

It's What We Do

We provide total building system design and construction services across multiple high-growth markets throughout the country for industry leaders. You'll get to use your talent to work on projects for some of the biggest names in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail within the sectors we serve in business, community, grocery, health, retail, and venue.

It's How We're Different

We're about more than just buildings. We're about you. You, and the hundreds of passionate employee-owners who make us who we are. We’ve always been committed to providing an inclusive workplace where people can bring their full self to work and helps people reach their full potential – both as professionals and individuals. Together, we provide dream-up innovative solutions for our clients industry-wide problems, design and construct spaces that become landmarks, and toast the good life at our happy hours. Take a peek into what makes us different here:

The Practice Director oversees strategies and efforts relative to client experience, profitability, technical quality, innovation, business development, and employee engagement for the practice. The Practice Director aligns our vertical markets and our clientele as directed by Sector leadership in support of the company strategic plans. The Practice Director is the brand ambassador for the practice with internal and external clients creating awareness, providing timely state-of-the-practice updates to relevant stakeholders, and building relationships that drive business. The Practice Director oversees the alignment of production staff and project work within the practice. The Practice Director may serve as the Practice Manager, as necessary. This position is heavily matrixed and may include accountabilities across the Sector Leadership team.

Major Accountabilities:

PROFITABILITY

· Develops the annual budget for the practice in cooperation with the sector leadership team, tracks revenue margins and conducts budget reviews to maximize profits.

· Evaluates practice performance, adjusts operations accordingly, and provides reports and presentations on all aspects of practice performance as requested by the sector leadership.

EMPLOYEE ENGAGEMENT/TEAMWORK

· Oversees effective management of employee relations and personnel matters including all employment actions within the practice.

· Collaborates with organizational, sector, practice, and/or office leadership to foster an engaged, dynamic employee culture and lead company-wide events and initiatives.

· Teams with Practice Managers to identify opportunities and gaps in employee development efforts and respond with appropriate action.

· Demonstrates an organization-wide mindset, cooperating across practice leadership to collectively meet sector goals.

CLIENT EXPERIENCE

· Maintains a national-level knowledge and presence across the practice and industry to inform project pursuits and execution.

· Builds and maintains client relationships across all geographically strategic locations.

· Mentors project staff on client expectations, service standards, and practice trends.

· Utilizes all service lines to grow presence within the practice and better support clients.

· Manages client experience to ensure a profitable market share within a practice, aligns client maintenance and development with sector growth strategies.

· Teams with marketing staff to generate proposals and determine a profitable fee structure that aligns with sector strategy.

GROWTH & INNOVATION

· Assists sector leadership of assigned sector and/or other sectors, as needed, to develop and/or implement plans for the growth and development of the practice.

· Mentors others to share expertise and knowledge of market, clients, and projects.

· Monitors and utilizes company and industry trends to ensure the company maintains a competitive position within the practice.

· Supports implementation of innovation goals for the practice and develops innovative ways to identify, connect, and support clients.

OPERATIONS

· Oversees all operation areas of the practice through direct supervision of practice managers for project execution within the practice, accountable for meeting company quality standards across individual purview.

· Assists sector leadership to procure opportunities that align with the sector strategy.

· Leads communication and collaboration across the practice to ensure consistency across projects.

· Assesses and communicates the staffing and resource needs for the practice to sector leadership.

· Implements process changes in alignment with company strategies and processes to improve client experience.

· Strategizes the technical needs of the practice to develop and implement appropriate tools, processes, and procedures.

Education, Experience, Licenses, Skills & Abilities

Bachelor’s degree in any engineering, construction management, science, technology, marketing, or business preferred.

· Ten (10) or greater years of relevant experience, with a minimum of five (5) years leadership/management

experience. (e.g., personnel management, project management, program direction, strategic leadership)

Experience in Supply Chain and/or Manufacturing.

· History of building strong teams to improve the client experience and drive business results.

· Proven track record in engaging with clients and maintaining effective relationships over time.

· Demonstrated ability to achieve measurable results based on client satisfaction.

· Demonstrated understanding and participation in professional networks in the AEC industry.

Skills and abilities needed to perform the essential functions of the job.

Henderson’s Core Competency outline the skills and behaviors we look for in every candidate who applies for #TeamHenderson. These skills are the backbone of decades of success as a company. Strategic leaders are expected to demonstrate a great deal of sophistication in each core skills area. Examples of how this looks in action are below.

COMMUNICATION

· Drives a timely exchange of information

· Breaks down communication barriers

· Unites diverse ideas to achieve best results

· Communicates comfortably with a wide variety of stakeholder

INTEGRITY

· Leads with humility sharing lessons learned to help others

· Adapts leadership style naturally in response to challenges

· Demonstrates great care and consideration for others

· Prioritizes candor to build trust and advance a culture of accountability

QUALITY ORIENTATION

· Aligns development with company-wide technical expertise and capabilities

· Communicates passion and motivates others to achieve high-quality outcomes and client experience

· Empowers others to deal with ambiguity and maintain consistent standard of service and results

· Engages the resources in response to areas in need of improvement

TEAMWORK/INCLUSION

· Connects others to build strong networks and teams.

· Promotes a culture of partnerships to increase diversity in decisions and solutions

· Values the impact diversity has on company success.

· Plays key role in bringing on strategic and top talent

CONTINUOUS LEARNING

· Interfaces with industry leaders to maintain accurate pulse of relevant markets

· Builds an environment that rewards initiative and learning

· Advocates for innovative ways of doing things

· Empowers others to contribute imaginative solutions and challenge the status quo

· Aligns leadership development with current and future company needs

FUNCTIONAL/TECHNICAL EXPERTISE

· Clarifies company goals and strategies, aligns management-level performance metrics appropriately, and provides ongoing coaching to maximize success

· Maintains relationships throughout the industry to advance company goals

· Leverages expertise and depth of experience to manage risks with opportunity

· Makes decisions in the best interest of the company

· Leads purposefully through change and empowers others to respond confidently

· Wins buy-in and consensus by building solid businesses cases

Let's Talk Perks

We take care of our people. As a Henderson employee, you'll enjoy some pretty awesome perks. Trust us, your friends will all have work envy.

Culture

• Flexible Work Hours (Because we all need to balance work and life.)
• Casual Dress Code (Be yourself, please.)
• Paid Volunteer Time (We literally pay you to volunteer.)
• Paid Parental Leave (Because we know both parents deserve to be there for a new child.)
• Health and Wellness Initiatives (Get Fit and Stay Fit.)
• Receptive and Forward-Thinking Leadership (Our doors are always open.)
• Clear Career Path Options (We want you to excel.)

Benefits

• Industry-leading 401K match and profit sharing (When the company succeeds, we all share in that success.)
• Employee Stock Ownership Plan (Yes, our employees are the owners.)
• Paid Training for Professional Development (We’ll pay for the time you take getting better at what you do.)
• Performance Bonuses (When you do well, we reward you for your work.)
• Comprehensive and Extensive Insurance (We’ve got you covered.)
• Paid Term Life and Disability (We’ve got your family covered, too.)
• Health Savings Account & Flexible Spending Accounts (We'll help you take advantage of tax savings.)
• Paid Time Off and Sick Time off (Take a break. You deserve it!)
• Financial Wellness & Coaching Program (Financial security makes you a happier team member.)

More information can be found here -

Henderson Engineers, Inc. and Henderson Building Solutions are EEO Employers/Vet/Disabled and participate in the E-Verify program. Applicants for positions with Henderson Engineers/Henderson Building Solutions must be legally authorized to work in the United States, and verification of eligibility will be required at the time of commencement of employment. All offers will be contingent upon completion of the hiring process including verifications and background checks as required for employment.

To All Recruitment Agencies

Henderson does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Henderson without a prior written search agreement will be considered unsolicited and the property of Henderson. Please, no phone calls or emails.

Pay Transparency:

Individual salaries may be higher or lower than the stated range depending on factors unrelated to the applicant’s race, color, religion, gender, sexual orientation, gender identity, national origin, ethnicity, age, or disability. Salary can vary from this range based on geographic cost of labor statistical differentials.

Salary ranges:

• New York Salary Range: $175,680 - $236,520
• Los Angeles Salary Range: $167,040 - $250,560
• Las Vegas Salary Range: $151,200 - $226,800

NOTICE TO CANDIDATES: RECRUITMENT FRAUD ALERT

Henderson representatives conduct all email communications exclusively through a company email address that ends with @hendersonengineers.com, @hendersonbuilding.com. We extend offers of employment only after a comprehensive interview process and will never ask you for a payment of any sort nor offer one for any reason. Henderson will not ask any applicant to purchase equipment, nor offer to reimburse any applicant for expenses incurred prior to employment. We will not request personal information until a legitimate offer of employment has been extended. If you suspect a recruitment attempt is fraudulent, you should cease communications. All legitimate job opportunities are posted on our company website’s careers page.