Veterinary Client Service Representative

Veterinary Client Service Representative Capital Veterinary Specialists is looking for a Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community. Schedule: 4 - Ten hour shifts; every other weekend required. Location: Jacksonville, Florida About You We are seeking an individual with strong emotional competencies; display positive attitudes, authenticity deliver exceptional customer service, and caring empathy toward others. This person should have experience in customer service leadership, a strong work ethic, warm personality, and experience in specialty and/or emergency setting preferred. Qualifications High school diploma. Fluent in English (reading, writing, oral). Working knowledge of Microsoft Office, Windows platform, and email. Experience in team scheduling. 2-4 years of veterinary customer service experience. Highly evolved written and communication skills. Exceptionally organized with attention to detail. Ability to adapt and work well in a busy environment. Ability to lead a team of client service representatives. Ensure all client and patient information is accurate, schedule appointments, and obtain appropriate signatures. Document all client correspondence; extract and send requested information from the medical record when requested. Help create accurate, timely medical records by verifying charges, scanning paperwork, attaching medical records. Support service departments in various administrative needs including scanning, faxes, entering patient weights, contacting clients for paperwork and deposits. Accurately process clients’ payments including cash, credit, check, scratch pay, and Care Credit. Must be comfortable around all types of animals—primarily cats and dogs. Able to lift up to 30lbs without assistance. Responsibilities Professionally greet clients and patients, deliver exceptional customer service, and ensure that all client questions and concerns are answered in a friendly, kind, and informative manner. Effectively communicate and collaborate with staff regarding patient care and client questions. Document all communications and conversations. Maintain communal areas such as lobby and exam rooms. Perform administrative intake duties. General administrative duties. Manage appointment schedule. Confirm upcoming appointments. Exhibit a positive attitude while being courteous, professional, and kind. Foster enthusiasm, collaboration, and respectful team culture. Promote a positive environment for learning by training new team members. Ensure each client interaction is handled with care and efficiency. Working Conditions In this environment, you may be exposed to biohazardous substances, chemical hazards, unpleasant odors, loud noises, animal feces, and emotionally stressful situations. Compensation Hourly pay rate starting at $18 per hour; actual rate negotiated based on credentials and experience. #J-18808-Ljbffr