Restaurant Food and Beverage Supervisor - Gusto!

Nemacolin Leadership Role

At Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Begin a meaningful career at Nemacolin. This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Supervise wait staff on the floor and provide guidance and assistance when necessary. Answer phones, assist with guests needs and take reservations. Complete daily & weekly checklists, aligning with our resort operations & service standards. Maintain accurate menu knowledge, including food, liquor, beer, wine & cocktails. Assist with the upkeep of the restaurant to ensure cleanliness. POS knowledge & usage. Assist with training opportunities & holding the team accountable with leadership. Attend weekly meetings as part of your leadership role, including but not limiting to scheduling & forecasting with leadership for the team. Maintain an organized, clean, neat & professional workspace, including but not limited to your outlet & outlying areas. Adheres to SOPs, including but not limiting to phone etiquette, personal appearance, timing & attendance, guest interactions. Ability to prioritize tasks to remove roadblocks, create solutions & provide world class guest experiences, using methods like LEAP. Assist with using our RMS sevenrooms for daily service, including but not limiting to building accurate guest profiles contact information, preferences, information to create real life magic (anniversaries, birthdays, personal preferences, etc), the reservation process from taking a request to confirm to complete reservation. Perform daily huddles with the team, to provide quality information that is accurate & relevant to their daily service, including VIPs, reviewing & demonstrating service standards, checking resort knowledge, etc. Other duties needed, outside of specific job role.

These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

Friendly, out-going personality. Excellent communication skills. Ability to stand up to 8 hours at a time. Must be able to speak the English language fluently. Ability to perform basic mathematical functions. Must be able to handle high-pressure situations. Previous restaurant or hospitality experience. Must be able to work a variety of shifts including holidays, weekends, evenings, etc. Strong organizational skills. Ability to effectively perform multiple tasks. Ability to interface professionally with business contacts and customers. Strong understanding of hospitality industry helpful.

Paid training and structured onboarding. Hands-on learning and cross-department opportunities. Clear pathways for advancement and internal promotion. Recognition through individual and team honors. Competitive hourly wages and attractive 401(k) program. Medical, dental, and vision coverage for eligible associates. Paid time off and holiday compensation. Discounted associate meals and uniform services. Savings across resort dining, retail, spa, and activities. Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Team Player: Works well as a member of a group. Dedicated: Devoted to a task or purpose with loyalty or integrity. Enthusiastic: Shows intense and eager enjoyment and interest. Leader: Inspires teammates to follow them.

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals. Self-Starter: Inspired to perform without outside help.

High School or better in Other. Drivers License.