Bilingual Executive & Roofing Insurance Virtual Assistant

**Bilingual Executive Assistant & Roofing Insurance Coordinator**

**Company:** Matrix Home Pros Contracting LLC

**Location:** 100% Remote — International Applicants Welcome

**Position:** Long-Term, Part-Time

**Schedule:** 30 Hours Weekly | Monday–Friday

**Pay:** $4 USD/Hour | Paid Biweekly

**Additional Compensation:** Contract Closing Bonuses

**About the Position**

Matrix Home Pros is a growing residential and commercial roofing and remodeling company serving El Paso, Texas, and surrounding New Mexico communities.

We are seeking a reliable, organized, and experienced bilingual virtual assistant to help manage our daily business operations, customer communications, appointments, estimates, and roofing insurance claims.

This is not a one-time project. We are looking for someone who can become a long-term member of our team, work closely with company management, and help us grow.

**Key Responsibilities**

**Executive & Administrative Support**

* Assist company owners with daily operations and administrative tasks.
* Answer incoming business calls, emails, and messages in English and Spanish.
* Manage company calendars, meetings, reminders, and paperwork.
* Organize contracts, proposals, invoices, and business documents.
* Provide daily updates on pending tasks and appointments.

**Customer Service & Scheduling**

* Answer customer inquiries professionally.
* Schedule roofing inspections, home visits, and remodeling estimates.
* Coordinate appointments with customers and project managers.
* Follow up with potential customers regarding estimates and proposals.
* Maintain excellent customer communication.

**Roofing Insurance Claims Coordination**

* Assist with initial claim documentation and paperwork.
* Organize claim numbers, insurance estimates, photos, and reports.
* Track active, pending, denied, and underpaid claims.
* Follow up with homeowners and insurance companies for routine claim updates.
* Coordinate insurance inspections and requested documents.
* Track claim deadlines and pending responses.
* Assist with administrative supplement documentation.

_Insurance responsibilities are administrative only. The assistant will not negotiate settlements or represent policyholders._

**Roofing CRM & Estimates**

* Manage customer information, leads, and project records.
* Prepare preliminary estimates using approved company pricing.
* Assist with proposals and contracts.
* Track customer follow-ups and sales opportunities.
* Maintain accurate records in Leap CRM.

**Required Qualifications**

* Fluent in English and Spanish, both spoken and written.
* **Previous hands-on experience with Leap CRM or another roofing-specific CRM**, such as JobNimbus, AccuLynx, or Roofr.
* Experience with U.S. roofing, construction, restoration, or insurance claim administration.
* Excellent customer service and professional phone skills.
* Experience managing appointments, leads, and follow-ups.
* Strong organization and communication skills.
* Reliable computer, internet connection, and quiet workspace.
* Available 30 hours weekly during El Paso, Texas business hours.

**Preferred Skills (Not Required)**

* Direct experience with Leap CRM.
* Xactimate estimating experience.
* Roofing insurance supplements.
* Previous experience as an executive assistant for a U.S. contractor.

**Compensation & Bonuses**

**Base Pay:** $4 USD/hour

**Weekly Hours:** 30

**Biweekly Base Pay:** $240

**Performance-Based Contract Closing Bonuses**

**Contract Value**

**Bonus**

Under $5,000

$15

$5,000–$14,999

$30

$15,000–$29,999

$50

$30,000+

$75

Bonuses are offered for qualifying contracts where the assistant contributed through customer communication, scheduling, or sales follow-ups. Bonuses are earned after the contract is signed and the required customer deposit clears, subject to the written bonus agreement and applicable law.

**How to Apply**

Please submit your résumé and answer the following:

1. Which roofing CRM systems have you used, and for how long?
2. Have you worked with U.S. roofing contractors or insurance claims?
3. What experience do you have handling insurance paperwork and follow-ups?
4. Are you fluent in English and Spanish?
5. Are you comfortable answering incoming customer calls?
6. Can you work 30 hours weekly during El Paso, Texas business hours?
7. Can you provide a short voice introduction in both English and Spanish?

We are looking for someone dependable, motivated, and interested in growing with our company.

**Matrix Home Pros Contracting LLC**

_Residential & Commercial Roofing and Remodeling_