Patient Service Representative-ENT Part Time Days

The salary range for this position is $18.64 - $26.10 (Hourly Rate). Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement. We offer a wide range of benefits that support employees' physical, emotional, and financial well‑being. Please visit our Benefits section to learn more. Benefits

• 10,000 Tuition Reimbursement per year ($5,700 part‑time)
• 10,000 Student Loan Repayment ($5,000 part‑time)
• 1,000 Professional Development per year ($500 part‑time)
• 250 Well‑being Fund per year ($125 for part‑time)

Matching 401(k) Excellent medical, dental and vision coverage Life insurance Annual Employee Salary Increase and Incentive Bonus Paid time off and Holiday pay Description Part Time position at 40 hours per pay period located at the Grayslake clinic. The schedule is as follows: Week 1 will be Monday (8:00 am‑4:30 pm) and Friday (7:30 am‑4:00 pm) and Week 2 will be Monday (8:00 am‑4:30 pm), Thursday (9:00 am‑5:30 pm) and Friday (7:30 am‑4:00 pm). The Patient Service Representative supports the service area by checking patients in and out of appointments. This role consistently demonstrates exemplary customer service when assisting patients and guests. Responsibilities Communicate with patients and guests, greet them upon arrival, confirm identity, and provide necessary information related to their visit. Complete check‑in/out functions as directed. Confirm and update patient identification and demographic/insurance information. Complete patient registration as needed. Obtain patient consents/authorizations. Collect co‑payments, past due balances and point‑of‑service payments. Post payments, process billing information and perform end‑of‑day cash drawer closing. Keep waiting area clean and comfortable. Inform patients of any delays or changes in appointment status. Schedule appointments as necessary. For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments. May perform other duties as assigned. Required Qualifications High school diploma or GED equivalent. Zero to two years’ experience in a customer service position. Preferred Qualifications Bachelor’s degree. Previous experience in a healthcare setting. Working knowledge of medical terminology. Bilingual ability. Equal Opportunity Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person. Sign‑on Bonus Eligibility Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family. #J-18808-Ljbffr Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital