DIRECTOR OF CARE MANAGEMENT

Job Description

Job Description

Description:

Who We Are:

Bergen’s Promise is the designated Care Management Organization (CMO) for Bergen County and a proud partner in the New Jersey Children’s System of Care (CSOC). We are a mission-driven, nonprofit social service organization accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). We partner with youth up to age 21 and their families who may be navigating behavioral, emotional, mental health, substance use, and/or developmental challenges. Our work is grounded in the Wraparound Model of Care, a family-centered and strengths-based approach that brings together each youth’s Child and Family Team to build upon the unique strengths, values, needs, and resources of the youth, family, and community. This collaborative approach is at the heart of how Bergen’s Promise supports youth and families in achieving meaningful and sustainable outcomes. We encourage candidates to visit our website to learn more about our mission, values, programs, and the impact of our work throughout Bergen County.

Why Join Bergen’s Promise?

At Bergen’s Promise, our employees have the opportunity to build meaningful careers while making a difference in the lives of youth and families. You may be a great fit for our team if:

1. You want your work to have an impact. You are motivated by opportunities to make a meaningful difference for youth, families, and the community.
2. You value professional and personal growth. You want to continue learning, developing your skills, and growing throughout your career.
3. You thrive in a collaborative and evolving environment. You are adaptable, resourceful, and enjoy working alongside supportive colleagues in a dynamic organization.
4. You want to work for a mission-driven organization. You value purpose, collaboration, inclusion, and service to the community.
5. You value comprehensive benefits and work-life balance. You want an employer that invests in your health, wellbeing, financial future, and continued professional development.

Benefits of Working at Bergen’s Promise:

Bergen’s Promise offers a comprehensive benefits package designed to support employees throughout different stages of their careers and lives. Benefits include:

• Medical, dental, and vision insurance with reasonable employee contributions
• Generous paid time off and paid holidays
• Agency-funded pension plan, with Bergen’s Promise contributing a percentage of eligible employees’ annual salary after one year of employment
• 403(b) and 401(k) retirement plan options available upon employment
• Agency-funded life insurance and Long-Term Care benefits
• Company-funded wellness incentives and employee wellness initiatives
• Paid training and ongoing professional development opportunities
• Employee Referral Program
• Public Service Loan Forgiveness (PSLF) eligible employer

 

Supporting Employee Wellbeing & Growth:

We recognize that working in the social services field can be both incredibly rewarding and challenging. Bergen’s Promise is committed to fostering a workplace culture that supports employee wellbeing, work-life balance, professional development, and continued learning. Employees have access to regular staff wellness initiatives that promote physical, mental, and emotional wellbeing, along with resources and activities that encourage mindfulness and healthy work-life practices. We also invest in ongoing training and professional development to ensure employees have the knowledge, skills, resources, and support needed to feel confident and prepared in their roles.

Join Bergen’s Promise and build a career where your work, growth, and wellbeing matter.

Position Overview:

The Director of Care Management oversees all aspects of program development, implementation, and monitoring ensuring compliance with business, state, and federal guidelines. This role involves recommending, developing, and executing initiatives while evaluating outcomes to enhance care management performance. The Program Director collaborates closely with provider partners and stakeholders to drive continuous quality improvement. 

Responsibilities:

• Strategic Planning: Developing program goals, objectives, and strategies aligned with organizational priorities. 
• Program Design and Development: Creating program curriculum, structure, and delivery methods. 
• Staff Management: Hiring, training, and supervising program staff.
• Budget Oversight: Managing program finances, including allocating resources and monitoring expenditures.
• Implementation and Execution: Overseeing the delivery of program activities and ensuring adherence to timelines.
• Performance Evaluation: Monitoring program effectives through data collection and analysis, making necessary adjustments. 
• Stakeholder Engagement: Building relationships with key stakeholders, including funders, community partners, and program participants. 
• Reporting and Communication: Providing regular updates on program progress to leadership and stakeholders. 
• Assist COO in supervising business functions as it relates to service delivery. 
• Create relationship driven people initiatives. 
• Build trust and partnerships with interdepartmental subject matter experts. 
• Lead and manage the quality of in-person care management.
• Works as a liaison with external organizations to ensure lines of communication are in place for member engagement.
• Responsible for monitoring all work product to ensure it is in compliance with all State and/or Federal mandates. 
• Evaluates departmental operations with a focus on process improvement. 
• Continuously improving effectiveness and efficiency of processes and program. 
• Aligning services and care delivery to the strategic plan. 
• Additional duties as assigned.

Measurable Deliverables:

• 95% compliance with relevant department audits, department quality improvement plans, CARF measures and in person visit requirement. 
• 75% or higher retention rate
• 95% compliance with reporting and documentation benchmarks
• 100% compliance with agency zero-tolerance policies, and mandated reporting and training
• Successful completion of quarterly timeline/outcomes outlined on tactical strategic plan
• Meets annually set strategic benchmarks.

Requirements:

Qualifications:

• Master's degree required in Social Work, Counseling, Psychology, Behavioral Health Administration, Public Health, or a related field.
• Clinical licensure (LCSW, LPC, LMFT, PsyD, or equivalent) strongly preferred.
• Minimum 7-10 years of progressive leadership experience in children's behavioral health, care management, community-based mental health, developmental disabilities, or related human services.
• Minimum 5 years of experience supervising supervisors, managers, or multidisciplinary teams.
• Demonstrated success leading large-scale operations, quality improvement initiatives, workforce development, and regulatory compliance activities.
• Knowledge of New Jersey Children's System of Care (CSOC), Wraparound principles, PerformCare, and family-driven care preferred.
• Experience managing complex stakeholder relationships, community partnerships, and cross-system collaboration.
• Proven ability to drive organizational performance through strategic planning, accountability, and operational excellence.

Ideal Candidate:

The successful candidate will be a seasoned behavioral healthcare leader who:

• Has extensive experience serving youth with complex behavioral health, developmental disability, substance use, and child welfare needs.
• Has successfully led supervisors and managers in a high-volume service environment.
• Has a proven track record of improving quality, workforce performance, compliance, and outcomes.
• Are comfortable making executive-level decisions and managing competing organizational priorities.
• Can effectively partner with community providers, government entities, and internal stakeholders.

Special Skills:

• Exceptional verbal and written communication 
• Exemplary professional modeling 
• Strong organizational and multi-tasking skill 
• Decisiveness with sound judgment 
• Identifies, seeks, and completes training to improve professional development 

Physical Effort:

• Driving, Lifting office supplies and client files

Equipment Used: 

• General Office Equipment, Vehicle, Communication Devices, Computer

Bergen’s Promise, Inc. maintains a policy of nondiscrimination regarding all employees. The Agency desires to handle all aspects of employment on the basis of merit, competence and qualification. Employment is not influenced in any manner by race, color, religion, sex, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other factor prohibited by law. The Agency makes all decisions with respect to recruiting, hiring, and/or promotions for all job classifications based on individual’s qualifications related to the requirements of the position. All other personnel matters, such as compensation, benefits, transfers, reduction in workforce, recall, training, education, and social/recreation programs, are to be administered free from any illegal discriminatory practices.