CARE MANAGER - (Bilingual - Spanish preferred)

Job Description

Job Description

Description:

Who We Are:

Bergen’s Promise is the designated Care Management Organization (CMO) for Bergen County and a proud partner in the New Jersey Children’s System of Care (CSOC). We are a mission-driven, nonprofit social service organization accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). We partner with youth up to age 21 and their families who may be navigating behavioral, emotional, mental health, substance use, and/or developmental challenges. Our work is grounded in the Wraparound Model of Care, a family-centered and strengths-based approach that brings together each youth’s Child and Family Team to build upon the unique strengths, values, needs, and resources of the youth, family, and community. This collaborative approach is at the heart of how Bergen’s Promise supports youth and families in achieving meaningful and sustainable outcomes. We encourage candidates to visit our website to learn more about our mission, values, programs, and the impact of our work throughout Bergen County.

Why Join Bergen’s Promise?

At Bergen’s Promise, our employees have the opportunity to build meaningful careers while making a difference in the lives of youth and families. You may be a great fit for our team if:

1. You want your work to have an impact. You are motivated by opportunities to make a meaningful difference for youth, families, and the community.
2. You value professional and personal growth. You want to continue learning, developing your skills, and growing throughout your career.
3. You thrive in a collaborative and evolving environment. You are adaptable, resourceful, and enjoy working alongside supportive colleagues in a dynamic organization.
4. You want to work for a mission-driven organization. You value purpose, collaboration, inclusion, and service to the community.
5. You value comprehensive benefits and work-life balance. You want an employer that invests in your health, wellbeing, financial future, and continued professional development.

Benefits of Working at Bergen’s Promise:

Bergen’s Promise offers a comprehensive benefits package designed to support employees throughout different stages of their careers and lives. Benefits include:

• Medical, dental, and vision insurance with reasonable employee contributions
• Generous paid time off and paid holidays
• Agency-funded pension plan, with Bergen’s Promise contributing a percentage of eligible employees’ annual salary after one year of employment
• 403(b) and 401(k) retirement plan options available upon employment
• Agency-funded life insurance and Long-Term Care benefits
• Company-funded wellness incentives and employee wellness initiatives
• Paid training and ongoing professional development opportunities
• Employee Referral Program
• Public Service Loan Forgiveness (PSLF) eligible employer

Supporting Employee Wellbeing & Growth:

We recognize that working in the social services field can be both incredibly rewarding and challenging. Bergen’s Promise is committed to fostering a workplace culture that supports employee wellbeing, work-life balance, professional development, and continued learning. Employees have access to regular staff wellness initiatives that promote physical, mental, and emotional wellbeing, along with resources and activities that encourage mindfulness and healthy work-life practices. We also invest in ongoing training and professional development to ensure employees have the knowledge, skills, resources, and support needed to feel confident and prepared in their roles.

Join Bergen’s Promise and build a career where your work, growth, and wellbeing matter.

Primary Responsibilities:

• Empower youth and families to utilize informal supports and sustainable community resources to successfully transition towards independence.
• Collaborate with internal and external partners including school systems, health providers, court, DCPP, and out of home treatment organizations to facilitate effective Wraparound care management for the youth and families served.
• Maintain Health and Safety through compliance with Agency, State and Medicaid policies, procedures, standards and reporting protocols within required timeframes.
• Maintain professionalism and flexibility to accommodate the needs of the youth and families and the Agency in home, in community and telehealth.
• Support talent engagement and development by serving as an ambassador of your team, your families served, and the agency.

Requirements:

Qualifications & Skills:

• Bachelor’s Degree in social work, counseling, psychology, or a related field
• Minimum of one year related experience
• Experience in crisis management, youth with substance use disorders, and/or intellectual and developmental disabilities a plus.
• Bilingual language skills a plus.
• Basic technology proficiency
• Exemplary time management and organization skills
• Culturally informed
• Maintain a valid driver’s license and access to a personal vehicle

Special Skills:

• Exceptional verbal and written communication 
• Exemplary professional modeling 
• Strong organizational and multi-tasking skill 
• Decisiveness with sound judgment 
• Identifies, seeks, and completes training to improve professional development 

Physical Effort:

• Driving, Lifting office supplies and client files

Equipment Used: 

• General Office Equipment, Vehicle, Communication Devices, Computer

Bergen’s Promise, Inc. maintains a policy of nondiscrimination regarding all employees. The Agency desires to handle all aspects of employment on the basis of merit, competence and qualification. Employment is not influenced in any manner by race, color, religion, sex, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other factor prohibited by law. The Agency makes all decisions with respect to recruiting, hiring, and/or promotions for all job classifications based on individual’s qualifications related to the requirements of the position. All other personnel matters, such as compensation, benefits, transfers, reduction in workforce, recall, training, education, and social/recreation programs, are to be administered free from any illegal discriminatory practices.